Assistant HOD/ Manager

2 weeks ago

Delhi NCR New Delhi, India TheSqua Serviced Apartments Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and experienced Assistant Head of Department or a second person in command for overlooking and streamlining the reservations and sales process. The hiring is for multiple processes - APAC, MEA, UK, Europe & US. The ideal candidate will be responsible for supervising the overall revenue for the particular process, team KPI and sales target achievement and on floor delivery of tasks.

Job Responsibilities:

  • Responsible for handling duties as the second person in command to the Head of the department, for the particular Reservations Process (APAC/ MEA/ UK/ Europe)
  • Responsible for supervising the team performance and on floor delivery of tasks
  • To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.
  • Responsible for achieving set revenue targets by maximizing sales along with the team.
  • Ensure that customer queries/ complaints are addressed in a timely and efficient manner.
  • Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.
  • To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
  • Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
  • To ensure that all client details are fully completed, including marketing information.
  • To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.
  • To constantly seek out new revenue generating opportunities to ensure that company targets are met.

Required Candidate profile:

  • 8 to 10 years of experience in travel sales (International Process - APAC, MEA, UK, Europe, US) or reservations
  • Preferably from the Travel/ Hotel/ Hospitality industry
  • Excellent communication and presentation skills
  • High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.
  • Should possess exceptional leadership skills, interpersonal skills and attention to detail
  • Flexible with the shifts (Afternoon Shift) - Exact timings will vary with the specific process

*Hiring for Multiple Processes - APAC, MEA, UK, Europe

Instructions for sharing Video Profile:

  1. The video recording should have the answers to the below listed questions. Please mould the answers to your current/ previous experience and avoid providing generic or objective answers: 

1. Describe how you have structured or led a team to improve efficiency in the reservations process. What changes did you implement?

2. Give an example of how you handled an unresponsive lead and successfully converted them?

3. Give an example of how you handled a conflict or miscommunication within your team or between departments. What did you learn from it?

5. How do you manage underperformance in your team without affecting morale?

6. As a manager/ team leader, what challenges do you face on a daily basis within your team? How do you overcome them?

  1. Please read out the question first and then give the answer one by one while shooting the video

  2. The video recording should be 4-5 minutes long

  3. Please be dressed in formal attire while shooting the video.

  4. Make sure only the upper body is visible in the video recording. Please do not read the answers from any source while you are recording the video, make it seem natural

  5. Please ensure proper network connectivity, voice and camera quality.

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