Application Managed Services Support Engineer- L2

2 weeks ago

Hyderabad, Telangana, India Miraki Tech Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Role Summary:

Assist in the deployment, maintenance, and support of enterprise integration systems and APIs, playing a key role in ensuring stable, secure, and efficient integration between platforms, systems, and partners. This is a hands-on technical role involving production support, deployment coordination, system validation, certificate management, and reconciliation operations.

The role also oversees real-time and scheduled alerts sent to users and systems across channels, ensuring timely and accurate communication of system events and operational statuses.

Responsibilities:

  • Assist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, and TYK API Gateway.
  • Participate in incident investigations and support resolution for integration-related production issues.
  • Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post-go-live.
  • Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks.
  • Generate and share standard or ad hoc database reports to support business and operations teams.
  • Execute predefined scripts to correct or adjust customer data in response to production incidents.
  • Assist with managing third-party certificates, including renewals and deployment under supervision.
  • Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback).

Technical skills:

Integration Skills

  • IBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting.
  • IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes.
  • IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues.
  • TYK API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK platform.
  • Postman: Proficient in testing and validating REST and SOAP APIs.
  • Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics.
  • Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques.
  • Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation.
  • Real-Time & Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels.
  • Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.

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