
Client Servicing
1 week ago
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Customer Success at A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team.
Key Responsibilities:
Increase the Customer Life Cycle Value
Develop a relationship with the customers which is greater than a transactional association
Ensuring utilization and generating ROI
Act as an interface between the company and the client
Additional Qualifications:
Self-starter, an ability to work in a fast growing, challenging start-up workspace
Outgoing and garrulous as it is a client facing role.
Strong analytical skills to derive data driven insights for better decision making
Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail
Candidates who can join immediately will be given a preference
Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office
Office Timing: 9:30 AM - 6:30 PM
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