Operations Manager

2 days ago

Noida, Uttar Pradesh, India Integrated Information Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As an Account Manager, youll be at the center of two engines — a high-performing delivery team (30– 40 people) and a set of high-trust client relationships. You'll be responsible for making sure that work gets done, people stay motivated, and clients stay happy — every single day.

You'll take complete ownership of daily delivery, people performance, and client coordination in our BGV operations. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and knows how to lead with both empathy and structure.

What You'll Be Doing

Team Leadership & Delivery

  • Manage and mentor a team of 30–40 BGV professionals

  • Ensure daily SLAs, turnaround times (TATs), and quality benchmarks are consistently met

  • Resolve operational issues, allocate resources effectively, and keep delivery running like clockwork

  • Create a culture of ownership, performance, and learning

Client Ownership & Relationship Management

  • Act as the single point of contact for key accounts
  • Conduct regular review calls, share progress updates, and build lasting trust with clients
  • Proactively resolve escalations and client-side blockers
  • Translate client needs into clear actions for your team

Process & Business Enablement

  • Identify inefficiencies, repeat issues, or blockers — and fix them with support from HR/Ops/QA
  • Contribute to client growth by spotting upsell or cross-sell opportunities
  • Work closely with internal stakeholders to improve formats, reports, and delivery structure

What We're Looking For

  • 3–7 years of relevant experience in BGV, client operations, or service delivery
  • Proven experience managing large teams (20+ members) and direct client interactions
  • Excellent communication and escalation management skills
  • Strong Excel/Google Sheets + reporting dashboard know-how
  • Highly organized, process-driven, and collaborative

Experience with background verification, KYC, or staffing domains is a strong advantage Role & responsibilities

Preferred candidate profile

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