Operations Manager

2 days ago

Noida, Uttar Pradesh, India Aaroh Marketing and Communications Private Limited Full time ₹ 7,50,000 - ₹ 12,00,000 per year

Job Description: Ecommerce & Marketing Agency (MSME Focus, US/UK/Germany)

Role Overview

Operations manager will drive operational excellence and strategic growth for an ecommerce (Lifestyle) and marketing agency serving MSMEs, with a strong focus on overseas markets including the US, UK, and Germany. This executive will oversee daily operations, optimize cross-border processes, and align teams to deliver scalable, efficient, and profitable business outcomes.

Key Responsibilities

  • Lead and manage all agency operations, including ecommerce, digital marketing, client services, and supply chain management.
  • Develop and implement operational strategies for growth in target overseas markets (US, UK, Germany), ensuring localization and compliance with regional regulations.
  • Oversee multi-channel ecommerce operations (DTC, Amazon, marketplaces), ensuring seamless execution and peak performance.
  • Optimize workflows, processes, and technology adoption to drive efficiency, scalability, and quality of service.
  • Collaborate with the CEO and executive team to set and execute the agency's vision, strategic priorities, and quarterly objectives.
  • Manage financial performance, including budgeting, forecasting, and P&L accountability.
  • Build, mentor, and lead high-performing cross-functional teams, fostering a culture of innovation and accountability.
  • Oversee vendor relations, supply chain, and fulfillment, ensuring timely and cost-effective delivery to global clients.
  • Ensure compliance with international trade, data privacy, and business regulations in all operating regions.
  • Use data analytics to monitor performance, identify improvement areas, and inform decision-making.

Ideal Qualifications

  • Proven experience in a senior operations role within ecommerce or digital marketing, with exposure to international markets.
  • Strong understanding of MSME needs and challenges in cross-border ecommerce and marketing.
  • Demonstrated expertise in scaling operations, managing P&L, and driving process improvements.
  • Experience with marketplace management (Amazon, Walmart, etc.), supply chain, and vendor negotiations.
  • Excellent leadership, communication, and stakeholder management skills.
  • Data-driven mindset with strong analytical and problem-solving abilities.
  • Familiarity with relevant technologies and operational best practices for global e-commerce and marketing.

Key Focus

  • Marketing Agency Operations
  • Multi-channel ecommerce, cross-border delivery
  • Strategy
  • Growth in US/UK/Germany, MSME focus
  • Team Leadership
  • Build and mentor high-performing teams
  • Financial Management
  • Budgeting, forecasting, P&L accountability
  • Technology
  • Process automation, data-driven improvements
  • Compliance
  • International trade, data privacy
  • This role requires a dynamic, adaptable leader capable of scaling a fast-paced agency and delivering results in diverse global markets.

Experience: 7-9 years

Salary: 75000 to 1 lakh

Job Types: Full-time, Permanent

Pay: From ₹75,000.00 per month

Benefits:

  • Paid time off

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Operations manager: 7 years (Required)

Work Location: In person

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