Customer Support Executive

5 days ago

Noida, Uttar Pradesh, India WISHLUCK Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Location: Sector-27, Noida

Type: Full-time, Office-based

Salary: ₹20,000–₹25,000 per month (based on experience)

About WishLuck

WishLuck is India's most loved kids' brand, trusted by over 1.5 lakh parents. We create screen-free, educational toys that make learning fun and meaningful. Every day, we talk to parents, teachers, and schools who share the same goal — helping children learn and grow happily.

Role Overview

We're looking for a Customer Support Executive who can connect with parents, handle queries, and make sure every customer leaves with a smile.

You'll be the voice of WishLuck — helping customers with their orders, product guidance, replacements, and feedback.

Key Responsibilities


• Handle inbound and outbound calls, WhatsApp chats, and emails from customers.


• Resolve issues related to orders, product usage, returns, and refunds.


• Coordinate with internal teams (logistics, warehouse, and quality) for complaint resolution.


• Maintain accurate records of customer interactions in CRM tools.


• Follow up with customers to ensure satisfaction and build long-term relationships.


• Share regular feedback from customers to improve product and service quality.

Requirements


• Excellent communication skills in Hindi and English (both spoken and written).


• Strong problem-solving attitude and patience while dealing with customers.


• Basic computer knowledge and experience with Excel, CRM, or WhatsApp Web.


• Prior experience in customer support (especially D2C or eCommerce) will be a plus.


• Empathetic, positive, and responsible — someone who genuinely cares about customer experience.

Perks


• A fun, young team working on a meaningful brand for kids.


• Learning exposure to D2C operations, logistics, and customer experience.


• Growth opportunities in customer success and operations.

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