Head-Operations

2 weeks ago

Lucknow, Uttar Pradesh, India Wellsun Medicity Full time ₹ 63,00,000 - ₹ 84,00,000 per year

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Key Responsibilities:

  • Ensure seamless functioning of hospital operations including front office, admissions, billing, housekeeping, security, transport, cafeteria, and facility management.
  • Implement and monitor Standard Operating Procedures (SOPs) for all non-clinical departments.
  • Coordinate with clinical departments to ensure glitch-free patient admission, treatment, and discharge processes.
  • Monitor patient feedback and grievance redressal to improve patient satisfaction levels.
  • Work with senior management to plan and implement strategies for operational efficiency and cost optimization.
  • Ensure adherence to NABH/JCI standards and other regulatory compliances across hospital operations.
  • Maintain safety, hygiene, and quality standards in patient care areas and hospital premises.
  • Conduct periodic audits of operational departments to ensure compliance with policies.
  • Lead, guide, and mentor operational teams to achieve departmental and organizational goals.
  • Identify training needs and ensure regular staff development for improved efficiency and service quality.
  • Monitor and control operational budgets, resource utilization, and cost-effectiveness.
  • Ensure timely procurement and availability of hospital supplies, consumables, and non-medical equipment.
  • Work with finance and procurement teams to optimize vendor management and contracts.

Key Skills & Competencies

  • Strong leadership and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • In-depth understanding of hospital operations, patient care processes, and healthcare industry practices.
  • Knowledge of NABH accreditation standards and compliance frameworks.

Job Type: Full-time

Pay: ₹45, ₹70,000.00 per month

Work Location: In person

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