Unit Head

1 day ago


Lucknow, Uttar Pradesh, India The Fresh Factory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Company:

The Fresh Factory is a clean label cafe cum retail store in Lucknow. The Fresh Factory is a focused high quality clean label grocery store which becomes a sourcing centre for the kitchen and barista for food and beverages.

About the Role:

We are looking for a Unit Head for Lucknow, ensuring smooth daily operations while delivering world-class customer experiences.

Key Responsibilities:

  • Lead and manage all departments (Café, Retail, Kitchen, Operations, HR, and Finance) to achieve business goals.
  • Drive profitability while upholding the brand's commitment to clean, ethical, and quality-first standards.
  • Oversee day-to-day operations including service quality, inventory, and cost control.
  • Build and nurture a high-performance team culture rooted in accountability and purpose.
  • Ensure seamless coordination between front-of-house and back-of-house teams.
  • Collaborate with the team on menu innovation, marketing, and community engagement.
  • Monitor metrics for performance tracking — including sales, customer satisfaction, and operational efficiency.
  • Represent the brand ethos and act as the
    cultural anchor
    of the outlet.

Who You Are:

  • 6+ years of experience in hospitality, QSR, retail, or lifestyle brand management.
  • Strong leadership and people management skills.
  • Deep understanding of customer experience, service standards, and brand representation.
  • Data-driven, yet creative — someone who can balance process and personality.
  • Passionate about clean eating, sustainability, and building a modern Indian brand.
  • Entrepreneurial mindset — you treat the unit like your own business.

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