Unit Head
1 day ago
About the Company:
The Fresh Factory is a clean label cafe cum retail store in Lucknow. The Fresh Factory is a focused high quality clean label grocery store which becomes a sourcing centre for the kitchen and barista for food and beverages.
About the Role:
We are looking for a Unit Head for Lucknow, ensuring smooth daily operations while delivering world-class customer experiences.
Key Responsibilities:
- Lead and manage all departments (Café, Retail, Kitchen, Operations, HR, and Finance) to achieve business goals.
- Drive profitability while upholding the brand's commitment to clean, ethical, and quality-first standards.
- Oversee day-to-day operations including service quality, inventory, and cost control.
- Build and nurture a high-performance team culture rooted in accountability and purpose.
- Ensure seamless coordination between front-of-house and back-of-house teams.
- Collaborate with the team on menu innovation, marketing, and community engagement.
- Monitor metrics for performance tracking — including sales, customer satisfaction, and operational efficiency.
- Represent the brand ethos and act as the
cultural anchor
of the outlet.
Who You Are:
- 6+ years of experience in hospitality, QSR, retail, or lifestyle brand management.
- Strong leadership and people management skills.
- Deep understanding of customer experience, service standards, and brand representation.
- Data-driven, yet creative — someone who can balance process and personality.
- Passionate about clean eating, sustainability, and building a modern Indian brand.
- Entrepreneurial mindset — you treat the unit like your own business.
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