Guest Relations Executive

2 days ago

Faridabad, Haryana, India Woxa Full time

Position Overview:

The Guest Relations Executive is responsible for welcoming guests, ensuring excellent customer service, handling guest queries, and maintaining a positive experience throughout their visit or stay. This role requires strong communication skills, problem-solving ability, and a customer-first attitude.

Key Responsibilities

  • Welcome and greet guests in a friendly and professional manner.
  • Assist guests with check-in, check-out, appointments, or visit coordination.
  • Handle customer inquiries, requests, and complaints politely and efficiently.
  • Maintain guest records, contact information, and service preferences.
  • Coordinate with other departments (housekeeping, operations, billing, F&B, etc.) to deliver smooth service.
  • Ensure customer satisfaction and resolve any issues quickly.
  • Manage phone calls, emails, and bookings.
  • Provide information about services, prices, offers, and facilities.
  • Maintain the lobby/reception area in a neat and presentable manner.
  • Upsell services or promotions when needed.
  • Collect feedback from guests and report improvements to management.

Skills & Requirements

  • Minimum 1–3 years of experience in guest relations, hospitality, front office, or customer service.
  • Strong communication and interpersonal skills.
  • Good computer knowledge (MS Office, CRM, billing software preferred).
  • Positive attitude, polite behavior, and professional appearance.
  • Good problem-solving and multitasking skills.
  • Able to work under pressure and handle multiple guests.
  • Fluency in English and local languages preferred.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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