Customer Support Executive

6 days ago

Sultanpur DelhiNCR, India One24 Services Llp Full time ₹ 4,50,000 - ₹ 7,50,000 per year

About Sneakinn

Sneakinn is a premium care brand specializing in the restoration and maintenance of luxury shoes, bags, and now — home care. Our Home Care division provides expert cleaning and detailing for high-end upholstery, leather furniture, and delicate fabrics, ensuring every piece retains its original finish and charm.

We're looking for a proactive, well-spoken professional who can manage on-site operations while ensuring a seamless, high-quality client experience.

⸻

Role Overview

This role combines site management and client servicing responsibilities. You will act as the key point of contact for customers — managing queries, coordinating on-site services, and ensuring that every job is executed to Sneakinn's premium standards.

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Key Responsibilities

Client Relations & Communication


• Serve as the primary point of contact for all customer interactions and updates.


• Handle client queries, feedback, and concerns professionally and promptly.


• Maintain clear communication with clients before, during, and after service visits.


• Represent the Sneakinn brand with confidence, warmth, and courtesy.

Site & Operations Management


• Supervise and coordinate on-ground cleaning teams to ensure quality execution.


• Conduct site inspections before and after service completion.


• Plan schedules, allocate tasks, and ensure availability of materials and equipment.


• Address and resolve any on-site challenges swiftly and effectively.

Coordination & Reporting


• Liaise with internal operations, logistics, and customer support teams for smooth service flow.


• Maintain basic daily or weekly reports on completed jobs, client satisfaction, and team performance.


• Ensure strict adherence to Sneakinn's hygiene, safety, and process standards.

⸻

Requirements


• Bachelor's degree or equivalent experience in operations, hospitality, or client service.


• 2–5 years of experience in client-facing and site management roles (luxury service/hospitality background preferred).


• Excellent spoken and written English — must be articulate, confident, and professional.


• Valid driver's license and the ability to drive a car — daily field travel required.


• Strong organisational and problem-solving skills.


• Tech-savvy — comfortable with WhatsApp, Excel, and basic scheduling tools.


• Polished presentation, reliability, and customer-first attitude.

⸻

What We Offer


• Opportunity to be part of a growing luxury service brand.


• Exposure to premium clientele and luxury service training.


• Competitive salary with growth potential.


• Supportive, dynamic, and fast-paced work environment.

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