Customer Service Representative
2 days ago
Job Role: Travel Consultant
Location: Vile Parle (L], Mumbai
Employment: Full-Time (Mon-Sat, 9:30 AM-6:30 PM)
Experience: 6 Months to 2 Years Company Overview
As a Travel Consultant, you'll guide clients through trip planning and booking — from inquiry to post-travel support. You'll craft customized itineraries, handle end-to-end bookings. and ensure each traveler receives outstanding service.
Key Responsibilities'
Consult with clients via phone. WhatsApp, email, or in-person to identify travel needs. preferences, and budgets.
Research destinations, flights, hotels, Transporation, tours, visas, and insurance to design tailored travel packages.
Manage complete booking lifecycles: reservations, clearing, documentation. payments, changes, and cancellations.
Provide clients with essential travel information— customs, weather, currency, safety. regulations
Deliver exceptional service before, during, and after travel, addressing issues and collecting feedback.
Upsell add-ons: insurance, upgrades, special experiences. and premium services.
Stay current on industry trends, supplier offers. and participate in webinars/conferences.
Required Skills & Qualifications
Comfort using GDS (Amadeus or Sabre) and travel booking platforms (preferred but not
mandatory).
Familiarity with visa, passport, and travel documentation processes.
Excellent communication, interpersonal skills, and strong attention to detail.
Customer-first attitude, problem-solving orientation, and ability to manage multiple
tasks under pressure.
Passion for travel and in-depth knowledge of international and domestic destinations.
What We Offer
Growth opportunities through training, exposure to global travel trends, and real-world
client interaction.
Supportive, collaborative, and travel-centric workplace culture.
Max 30 k Salary
Sameer
Job Type: Full-time
Pay: ₹20, ₹30,494.10 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
Speak with the employer
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