Onboarding Manager
6 days ago
About the Role
GlobePay Inc. is seeking a proactive and detail-oriented Merchant Onboarding Specialist to lead the end-to-end onboarding journey for new merchants. If you're passionate about fintech, customer success, and operational excellence—this is your moment.
What You'll Do
- Own the onboarding flow: Manage the full payment setup process for new merchants from registration to activation.
- Guide merchants step-by-step: Assist with sign-up, KYC verification, bank detail integration, and understanding deposit/withdrawal procedures.
- Ensure compliance: Maintain adherence to AML/KYC standards while delivering a smooth onboarding experience.
- Act as GlobePay's ambassador: Represent the brand with professionalism, clarity, and trust-building communication.
- Collaborate cross-functionally: Work with tech, support, and compliance teams to resolve issues and optimize onboarding speed.
What We're Looking For
- Experience in fintech, payments, or merchant onboarding preferred
- Strong communication and customer-handling skills
- Familiarity with KYC/AML processes
- Ability to work under pressure and meet tight deadlines
- Tech-savvy and comfortable with dashboards, CRMs, and onboarding tools
Why Join GlobePay - Fast-paced, high-impact role - Opportunity to shape merchant success from day one - Work with a dynamic team driving innovation in digital payments
Job Types: Full-time, Permanent
Pay: ₹22, ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
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