Onboarding Manager

2 days ago


Kolkata, West Bengal, India Fusionx Full time ₹ 22,000 - ₹ 3,50,000 per year

About the Role

GlobePay Inc. is seeking a proactive and detail-oriented Merchant Onboarding Specialist to lead the end-to-end onboarding journey for new merchants. If you're passionate about fintech, customer success, and operational excellence—this is your moment.

What You'll Do

- Own the onboarding flow: Manage the full payment setup process for new merchants from registration to activation.

- Guide merchants step-by-step: Assist with sign-up, KYC verification, bank detail integration, and understanding deposit/withdrawal procedures.

- Ensure compliance: Maintain adherence to AML/KYC standards while delivering a smooth onboarding experience.

- Act as GlobePay's ambassador: Represent the brand with professionalism, clarity, and trust-building communication.

- Collaborate cross-functionally: Work with tech, support, and compliance teams to resolve issues and optimize onboarding speed.

What We're Looking For

- Experience in fintech, payments, or merchant onboarding preferred

- Strong communication and customer-handling skills

- Familiarity with KYC/AML processes

- Ability to work under pressure and meet tight deadlines

- Tech-savvy and comfortable with dashboards, CRMs, and onboarding tools

Why Join GlobePay - Fast-paced, high-impact role - Opportunity to shape merchant success from day one - Work with a dynamic team driving innovation in digital payments

Job Types: Full-time, Permanent

Pay: ₹22, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person



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