Team leader

12 hours ago


Hyderabad, Telangana, India Bigbasket Full time

KEY RESPONSIPONSIBILITIES:


• Responsible In Managing The Team of 20 to 30Agents.


• Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and


• Ensuring meeting Clints SLA.


• Monitor and Track the performance with respect to SLAs, Clint satisfaction.


• Maintaining Up-to-date Knowledge of Process developments.


• Assist with Assistant .Manager/Manager from the end User's Point of View.


• Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.


• Document, examine and report quality issues their response and suggest possible improvements.


• Taking care of attrition and shrinkage.

QUALIFICATION & EXPERIENCE:


• Graduate or 10+2+3, with good Communication


• Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service).


• Monitor team performance, productivity and service levels.


• Ensure systematic feedback to team members on their performance.


• Handling Escalations.


• Drive the team to achieve the quality targets.


• Daily reports.Role & responsibilities

Age Limit: 32 Yrs


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