Customer Support Team leader

4 days ago


Hyderabad, Telangana, India SOLARA Home Full time


SOLARA – We Are Hiring

Position:
Customer Support Team Leader

Experience Required:
Minimum 5 Years (Relevant Experience)

Location:
Madhapur, Hyderabad

Department:
Customer Support

Job Summary:

We are seeking an experienced
Customer Support Team Leader
to manage and guide a team of customer support executives. The ideal candidate will ensure high service standards, drive team performance, and support business growth through effective people and process management.

Key Responsibilities:

  • Lead, supervise, and motivate the customer support team
  • Monitor daily operations, performance, and productivity
  • Handle escalated customer complaints with timely resolution
  • Track KPIs and prepare performance reports
  • Conduct team meetings, coaching, and performance reviews
  • Ensure adherence to company policies and service standards
  • Coordinate with Sales, Operations, and Tech teams
  • Identify training needs and drive continuous improvement

Required Skills & Experience:

  • Minimum
    5 years of relevant experience
    in Customer Support
  • 3 years of experience
    in a Team Leader/Lead role
  • Strong communication, people management, and problem-solving skills
  • Experience with CRM tools, ticketing systems, and MS Office
  • Ability to meet SLAs and performance targets

Fill the Google Form :


Apply Now:


Email:


Contact:


Location:
Madhapur, Hyderabad


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