Customer Support Team Lead

Role & responsibilitiesLead the customer support function for Autorox and manage day-to-day support operations. Handle escalated customer issues and ensure timely and effective resolutions.Mentor and guide the support team, set performance standards, and ensure quality support delivery.Develop support processes, FAQs, and best practices to improve...

SOLARA – We Are HiringPosition:Customer Support Team LeaderExperience Required:Minimum 5 Years (Relevant Experience)Location:Madhapur, HyderabadDepartment:Customer SupportJob Summary:We are seeking an experiencedCustomer Support Team Leaderto manage and guide a team of customer support executives. The ideal candidate will ensure high service standards,...

Job Title: Escalation Lead – Customer SupportLocation:HyderabadDepartment:Customer Experience / Sales OperationsAbout the RoleWe're looking for aCustomer Support Escalation Leadto lead our escalation team and act as thesingle point of contact (POC)for allsales and counsellor teams. The role involves managing complex student and parent issues, coordinating...

Role: Customer Support LeadLocation: Hyderabad, TelanganaExperience: 6-10 YearsShift: Rotational ShiftRequired Skills:People ManagementOperations ManagementQuality ManagementTesting (Basic)JIRA or similar tools

Career CategorySupply ChainJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest...

Job Description:We are looking for a dynamic and results-driven Team Lead to oversee our Insurance Sales and Telecalling Team. The ideal candidate will have strong leadership skills, hands-on experience in Life Insurance, Health Insurance, and Telecalling operations, and the ability to guide the team toward achieving sales and customer satisfaction...

Job Title: IT Desktop Support – Team LeadExperience: 7+ YearsLocation: HyderabadJob Type: Full-time / PermanentReporting To: IT Manager / Infrastructure HeadJob Summary:We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep...

Role & responsibilities:Supervise a team of up to eighteen (18) Risk Operations agents, ensuring workflows are executed accurately, timely, and in compliance with SLAs, KPIs, and regulatory standards. Dedicate 50% or more of time to working directly with agents, providing coaching, feedback, and development. Conduct a minimum of two shadowing sessions per...

Role: Customer Support LeadLocation: Hyderabad, Telangana Experience: 6-10 Years Shift: Rotational Shift Required Skills:People Management Operations Management Quality Management Testing (Basic)JIRA or similar tools

Roles and ResponsibilitiesBe responsible for the teams overall performance.Ensure timely and effective completion of assigned tasks.Resolve queries in exceptional situations and escalate them, when required (by following proper channels).Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).Coordinate...