Desktop Support Team Lead

4 weeks ago

Hyderabad Telangana India, Telangana VXI Global Solutions Full time

Job Title: IT Desktop Support – Team Lead

Experience: 7+ Years

Location: Hyderabad

Job Type: Full-time / Permanent

Reporting To: IT Manager / Infrastructure Head


Job Summary:

We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep technical expertise, leadership qualities, and a passion for delivering excellent user support and infrastructure stability across the organization.


Key Responsibilities:

  • Lead and mentor a team of desktop support engineers.
  • Manage and prioritize daily support tickets and ensure SLA adherence.
  • Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and video conferencing systems.
  • Escalate unresolved issues to L3 teams or external vendors when necessary.
  • Oversee user account management in Active Directory, Exchange, O365, etc.
  • Coordinate new user onboarding/offboarding processes (hardware/software provisioning).
  • Ensure timely patching, antivirus updates, and compliance with security policies.
  • Maintain hardware/software inventory and lifecycle management.
  • Document SOPs, troubleshooting guides, and incident reports.
  • Drive continuous improvement through trend analysis and root cause investigations.
  • Coordinate IT support for internal events, office relocations, and business continuity activities.
  • Conduct regular team meetings, training, and performance reviews.


Technical Skills:

  • Strong hands-on experience in Windows 10/11, macOS, and MS Office 365.
  • Knowledge of Active Directory, DNS, DHCP, SCCM/Intune, MDM solutions.
  • Experience with ticketing systems like ServiceNow, JIRA, or Zendesk.
  • Basic understanding of networking concepts (LAN, WAN, VPN, TCP/IP).
  • Exposure to ITIL framework and service desk metrics/KPIs.
  • Scripting knowledge (PowerShell or similar) is a plus.


Leadership & Soft Skills:

  • Excellent communication, interpersonal, and customer service skills.
  • Proven experience in team management or mentoring roles.
  • Ability to multitask, prioritize, and work under pressure.
  • Analytical mindset with a proactive problem-solving approach.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Certifications like ITIL, MCP, CompTIA A+/N+, or MCSA preferred.

  • Lead - Desktop Support

    2 weeks ago

    Hyderabad, Telangana, India VXI Global Solutions Llc Full time

    Job Title: IT Desktop Support Team LeadExperience: 8+ YearsLocation: HyderabadJob Type: Full-time / Permanent (Night Shifts)Reporting To: IT Manager / Infrastructure HeadJob Summary:We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess...

  • Desktop Support

    1 week ago

    Hyderabad, Telangana, India TCP Corps Full time

    Shift Timings - 2:00 PM to 11:00 PM Must Have - Desktop Support  Oversee Intune, Azure AD & Group Policy, VDI, Remote Apps, Packaging, and public key infrastructure. • Lead and mentor a team of EUC specialists, providing guidance, coaching, and technical expertise. • Foster a collaborative and customer-focused team culture that promotes...

  • Desktop Support Engineer

    19 hours ago

    Hyderabad, Telangana, India Naukri E-hire Full time

    Roles and Responsibilities :Provide technical support to end-users through phone, email, or in-person visits for desktop-related issues.Troubleshoot hardware and software problems on laptops, desktops, printers, and other peripherals.Install, configure, and maintain operating systems (OS) on company-issued devices.Collaborate with other teams to resolve...

  • Desktop Support

    14 hours ago

    Hyderabad, Telangana, India Team Computers Full time

    Min 2 years of experience as a Remote Support / Service Desk Engineer.Should have outlook configuration hands-on experience.Given Remote support and ticketing tool experience.Troubleshooting, domain, and software support.Should be a Graduate from a Technical Stream - B.Tech, B.E, BCA/ DiplomaThe person will be giving centralized support to the client.Can...

  • Desktop Support Engineer

    1 week ago

    Hyderabad, Telangana, India NetCom Learning Full time

    Job Title: Desktop EngineerLocation: Hyderabad OfficeDepartment: IT / Desktop Support EngineerReports To: IT ManagerEmployment Type: Full-TimeJob Summary:We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues,...

  • Desktop Support Engineer

    6 days ago

    Hyderabad, Telangana, India GlobalData PLC Full time

    Job Title: Desktop Support EngineerLocation: Bengaluru, India (Onsite)Employment Type: Full-TimeReports To: IT Support ManagerWho we are…GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions...

  • Desktop Support Engineer

    6 days ago

    Hyderabad, Telangana, India GlobalData Plc Full time

    Job Title: Desktop Support EngineerLocation:Bengaluru, India (Onsite)Employment Type:Full-TimeReports To:IT Support ManagerWho We Are…GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we...

  • Team Lead

    17 hours ago

    Hyderabad, Telangana, India Manning Consulting Full time

    Hiring Team Leader Microsoft Tech SupportLocation: HyderabadPackage Up to 10 LPAShift: 247 RotationalRequirement:Education: Graduate or aboveExperience required:5+ years of experience post qualification.Proven experience in leading technical support or service desk teams on papersStrong understanding of desktop, application, and troubleshootingFamiliarity...

  • L1 Desktop Support Engineer

    1 week ago

    Hyderabad, Telangana, India HGS Full time

    ResponsibilitiesResolve escalated technical issues: Act as a point of escalation for complex problems that Level 1 technicians cannot solve, ensuring timely and effective resolution.Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems.Manage operating...

  • Desktop Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Zack It Solutions Full time

    Client: Tata Communication LtdLoc: HyderabadDesig: Desktop Support EngineerExp: 6 to 9 YrsCTC: LPAGender: MalePayroll: ZACK IT SOL PVT LTDJoining: Imm/15 days Perks and benefitsFixed CTC