Director

About Brillio:

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded Great Place To Work in 2021 and 2022. Learn more

Designation: Director, Delivery & Program Management

Job Location: Hyderabad

Job Summary:

We are looking for a highly experienced IT Infrastructure Director to lead the strategy, design, implementation, and management of our IT infrastructure spanning Azure cloud, on-prem hardware, software, networks, security, and supporting systems. This role ensures our IT environment is reliable, scalable, and secure, supports business operations across a global footprint, and complies with industry-specific standards and regulations.

This role blends strategic growth with full P&L accountability. On the strategic side, its about driving service line expansion, launching new offerings, building COEs, and leveraging global delivery and partnerships to strengthen market position. On the P&L side, its about owning revenue, margins, and cost control—ensuring delivery excellence while monetizing Infrastructure & Cloud services globally and keeping customer satisfaction at the core to fuel sustainable growth.

You will also own the long-term infrastructure roadmap, drive continuous process improvement initiatives, and collaborate closely with business and technology stakeholders to enhance agility and drive innovation.

Key Responsibilities:

• Develop and execute the infrastructure strategy and roadmap for all cloud, on-prem, and hybrid environments, supporting business growth and transformation.
• Lead the design, implementation, and management of Microsoft Azure infrastructure and all related IT hardware, software, networks, security, and systems.
• Ensure high availability, scalability, security, and performance of all critical systems and platforms.
• Implement automation, optimization, and process improvements to drive efficiency and reduce manual effort.
• Oversee disaster recovery, business continuity, and cyber resilience initiatives to safeguard company data and operations.
• Develop and maintain robust governance policies and compliance controls, ensuring adherence to frameworks like ISO 27001, GDPR, and other relevant standards.
• Manage and mentor the infrastructure team, building a collaborative and results-oriented culture.
• Partner with ERP/SAP teams, engineering, manufacturing, and other business units to support system integration and operations in a specialized environment.
• Optimize IT infrastructure costs, vendor relationships, and contract performance.
• Define and report on KPIs and SLAs to continuously improve IT service quality and end-user satisfaction.

Qualifications & Experience:

• Bachelor's/Master's in IT, Computer Science, Engineering, or a related field.
• 18+ years' experience in IT infrastructure design & management, with at least 7 years in a leadership capacity.
• Proven expertise in Microsoft Azure cloud, virtualization, networking, security, and enterprise systems architecture.
• Strong knowledge of cybersecurity, compliance, DR/BC, ITIL, and automation tools.
• Experience delivering global IT solutions across diverse industries — experience in manufacturing or specialty chemicals is a strong plus.
• Demonstrated track record leading process improvements and cost optimization initiatives.
• Excellent leadership, communication, and vendor management skills.

Key Competencies:

• Strategic thinking and roadmap planning
• Strong problem-solving and decision-making
• Deep expertise in IT architecture and security
• Stakeholder engagement across global teams
• Ability to drive continuous innovation and process excellence