Escalation Desk

EXPERIENCE: years of IT experience, including 3+ years in service desk, support management, or service delivery leadership rolesRESPONSIBILITIES (INCLUDES ALL TASKS): Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual...

Hiring for L2 ProcessLocation: Indore (Work From Office)Immediate JoiningRequirements:Excellent English Communication.Education: 12th, Graduate, Post Graduate.1 Year Experience in BPO is MandatorySalary: ₹27,000Shifts: Rotational (Majorly Day)Work Days: 5 daysJob Types: Full-time, PermanentPay: ₹23, ₹27,000.00 per monthEducation:Bachelor's...

Company OverviewDr. Haror's Wellness is dedicated to empowering individuals through advanced dermatology services, harnessing the transformative power of selflove for beauty and life improvement. With a team of employees, we are at the forefront of the Health, Wellness & Fitness industry, headquartered in Delhi. Our mission is to inspire and enhance wellness...

Description : Skills : - Service Desk Operations, IT Service Management, ITIL Framework, Microsoft 365 services, SLA Management, KPI governance, Exchange Online, Technical Operations. - Experience : years of IT experience, including 3+ years in service desk, support management, or service delivery leadership roles. Responsibilities...

DescriptionAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI...

Job Title : Team LeadJob Purpose: The 24x7 IT Infrastructure Monitoring Team Lead is responsible for overseeing the continuous monitoring of critical IT systems, ensuring high availability, performance, and security across infrastructure components. This role demands strong leadership, technical expertise, and operational discipline to manage a team of...

We are looking for a Senior Technical Product Support Engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities.What you'll do in this role:You're the first and most...

JOB PURPOSE:We are seeking a Level 3 Technical Specialist and Delivery Lead Monitoring Tools SME for HPE OpsRamp, SolarWinds, Manage Engine Ops Manager, Nagios and Zabbix etc. The candidate must have advanced experience in implementation, troubleshooting, and optimization of the various monitoring platforms. This role demands deep expertise in hybrid IT...

Description : Skills : HPE OpsRamp, solarwinds, monitoring tool, Deployment, Implementation, Operational Support, GreenLake, ITSM Job Purpose : We are seeking a Level 3 Technical Specialist and Delivery Lead Monitoring Tools SME for HPE OpsRamp, SolarWinds, Manage Engine Ops Manager, Nagios and Zabbix etc. The candidate must have advanced experience...

Job Summary:We are seeking a seasoned  Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT...