It Operations Lead

Dear Candidate,

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses.

We are looking for IT Operation executive profile for our organization i.e. ITC Infotech.

Position : IT Operation executive

Experience : 3 to 4 years

Location : Mumbai

CTC : As per industry standard

Job Description :

The position of Assistant IT Manager at the Western District office will be responsible for overseeing the complete IT infrastructure operations for the Western District (Marketing), which caters to an estimated user base exceeding 700 individuals.

His primary responsibilities will include managing the the Branches situated in Mumbai, Ahmedabad, Pune, Nagpur, and Bhopal, along with a semi-automated warehouse facility. He must efficiently manage and deliver IT operations for the entire Western region in a highly effective and organized manner.

The Assistant IT Manager at the Western District office will be involved in providing management, implementation, and support services for IT infrastructure throughout the various stages of the project. The comprehensive Scope of Work is detailed below.

Execution of IT solutions in accordance with the sanctioned architecture

Management of entire Western District office, associated Branch and Warehouses IT infrastructure and security

Oversight of high and medium-tier servers, routers, switches, firewalls, as well as storage and backup systems

Administration of network and systems

Management of wireless access points

Oversight of user access and asset lifecycle

Administration of Active Directory and patch management

Management of vendors and original equipment manufacturers

Ensuring compliance with information management policies and providing reports

Facilitation of IT audits

Key areas:

• Overseeing the management of specific servers and networks to ensure uninterrupted operation.
• Establishing new link connections and the requisite IT infrastructure at newly initiated project sites.
• Ensuring data backup, access control, IT security, software licensing, and compliance with IM Policy and Central Guidelines to achieve 100% adherence.
• Planning job responsibilities and delivering IT support services to users at project locations.
• Managing IT budgeting (capital expenditures and revenue for hardware, software, administration, consumables, etc.), procurement processes, maintaining an efficient inventory, and engaging in discussions with the business regarding procurement needs.
• Supervising daily operations to address escalations.
• Tracking the progress of new implementations and reporting findings to the business and head office.
• Monitoring incidents related to IT security.
• Acting as the business liaison for IT requirements and discussions.
• Overseeing e-waste management.
• Managing the asset inventory.
• Utilizing soft skills to effectively engage with user managers across various organizational levels.
• Conducting inspections of the quality processes employed by IT implementation partners.
• Facilitating IT audits.
• Reviewing compliance with the IT Act (including electronic signatures, records, e-waste, etc.) and identifying any gaps.
• Providing compliance reports to the head office in accordance with established procedures.
• Overall management of the team.
• Overseeing asset lifecycle management for both software and hardware.
• Continuously offering feedback to enhance process efficiency.
• Strategically planning for new requirements and the establishment of new locations.

Notice Period : Immediate to 30 days only

Note : This position is purely "Work from Office" and candidates should be flexible for 6 days working.

If anyone is interested for the above position then share your profile directly with