Customer Support Representative

2 days ago


Pune, Maharashtra, India Apex One Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Support Representative – BPO

Location:
Mumbai & Pune

Education:
Graduation Mandatory

Job Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Resolve customer queries, complaints, and requests within defined timelines.
  • Maintain accurate records of customer interactions and transactions.
  • Provide information about products and services to customers.
  • Escalate unresolved issues to the relevant department for further assistance.

Requirements

  • Graduate in any discipline (Mandatory).
  • Excellent verbal and written communication skills in English and Hindi.
  • Basic computer knowledge and typing skills.
  • Ability to work in rotational shifts (including night shifts).
  • Strong problem-solving and customer service skills.

Benefits

  • Competitive salary package.
  • Incentives based on performance.
  • Opportunity to work with a leading BPO organization.

Work Mode:
Work from Office (Mumbai & Pune)

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Skills: bpo,mumbai,customer,pune



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