Inbound Customer Service Representative

24 hours ago


Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time US$ 40,000 - US$ 80,000 per year

Company Description

Avalanche High-Tech Enterprise is a comprehensive online platform integrating recruitment services, IT solutions, and product development. Our platform connects employers with the right candidates through advanced tools and algorithms for an efficient recruitment process. We offer a range of IT services including system integration, cloud solutions, cybersecurity, and software development to optimize business processes. Our skilled team also specializes in IT product development, creating innovative digital solutions to meet evolving business needs.

Role Description

This is a full-time on-site role for an Inbound Customer Service Representative located in Pune. The representative will handle inbound customer inquiries, provide exceptional customer support, and ensure customer satisfaction. Responsibilities include managing customer interactions via phone, email, or chat, resolving issues, and enhancing the overall customer experience. The role requires maintaining detailed records of customer interactions and collaborating with other departments to address customer needs effectively.

Qualifications

  • Customer Service Representatives, Customer Support
  • Customer Satisfaction, Customer Experience
  • Strong communication and interpersonal skills
  • Ability to handle challenging customer interactions professionally
  • Proficiency in using customer service software and CRM systems
  • High level of patience and problem-solving skills
  • Experience in the tech industry is a plus
  • Bachelor's degree in any field is preferred


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