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Customer Service Representative

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Pune, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 7,00,000
Job Description:

This is a full-time on-site Customer Service Representative role located in Pune. The successful candidate will be responsible for managing inbound and outbound calls, adhering to scripts when handling different topics, providing information about products/services, addressing customer queries, following up on customer calls as necessary, and maintaining call logs and reports.

Key Responsibilities:

  • Manage high call volumes efficiently.
  • Effectively communicate with customers to resolve their queries.
  • Provide product/service information to customers.
  • Maintain accurate call logs and reports.
Required Skills and Qualifications:

- Strong verbal communication skills and active listening abilities.

- Basic computer skills and familiarity with CRM software.

- Customer service skills and problem-solving abilities.

- Ability to handle time pressure and manage multiple tasks efficiently.

- Proficiency in English and regional languages is a plus.

- Previous telecalling or telemarketing experience is preferred.

- High school diploma or equivalent required; degree in a relevant field is a plus.