Customer Service Representative

2 days ago

Pune, Maharashtra, India beBeeCustomerService Full time
Job Title: Customer Service Representative

The role of a Customer Service Representative is crucial in ensuring that customers have an exceptional experience with our organization.

Responsibilities:
  • Phone Call Management: Respond to incoming phone calls from customers, address their concerns, and resolve issues in a timely manner.
  • Sales Information Coordination: Gather sales information from various sources, organize it in a clear and concise format, and present it to the sales team as needed.
  • Customer Follow-up: Conduct follow-up interactions with customers to ensure they are satisfied with the products or services provided.
  • Team Support: Provide necessary data and reports to the sales team to help them achieve their goals.
  • Problem Resolution: Identify and report recurring customer problems, and work with the sales team to find solutions.
  • Appointment Scheduling: Arrange meetings with clients and sales representatives as required.
  • Communication: Respond to customer emails, texts, and phone calls in a timely and professional manner.
  • Issue Resolution: Handle customer complaints and resolve issues promptly and fairly.
  • Administrative Tasks: Perform administrative duties, including filing reports and preparing documents for the sales team.
  • Technical Support: Collaborate with existing POS systems, provide support with illustrations, quotations, logins, and issuance, etc.
Requirements:
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Abilities: Demonstrate analytical and problem-solving skills to resolve complex customer issues.
  • Attention to Detail: Show attention to detail to ensure accuracy and quality in all interactions.
  • Organizational Skills: Possess excellent organizational skills to manage multiple tasks and deadlines.
  • Time Management: Demonstrate effective time management skills to prioritize tasks and meet targets.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your value to the organization.
  • Opportunities for Growth: Opportunities for career growth and professional development within the company.
  • Collaborative Environment: A collaborative and supportive work environment that fosters teamwork and innovation.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the organization.

As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences. If you possess the skills, passion, and dedication required for this role, we encourage you to apply.

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