IP TEC Engineer
5 days ago
As a IP TEC Engineer in Datacenter technologies, you will troubleshoot complex datacenter network issues, diagnose hardware/software challenges, and provide innovative solutions for customer-reported problems. You will collaborate with cross-functional teams to improve products, lead deployment projects, and contribute to network-level objectives.
Responsibilities- Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
- Writes technical application notes, field notices.
- Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
- Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.
- Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
- Provides emergency support to customers on a global basis 24/7.
- Experience / interest in working in a customer support role and environment is preferred.
Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.
You have
- Bachelor's degree in Engineering with 5–8 years of relevant experience.
- Experience with Networking L2/L3/L4 concepts and service models.
- Analytical and logical reasoning skills.
- Data Centre Networks troubleshooting experience.
- Good understanding of VXLAN, L2 and L3 solutions and OSPF, BGP, Routing/Switching protocols.
Proficient with Linux operating systems – CentOS - RHEL. - Hands-on experience with Containers.
- Ability to write scripts at a Unix/Linux level (bash, python).
- Strong hands-on experience in troubleshooting software or network problems
It would be nice if you also had:
- Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
- Specialized expertise in IP Routing, Datacenter networking technologies, and related areas deployed in high-availability core networks.
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