Ip Tec Engineer

Job Category Applied R DDegree Level Bachelor s Degree As an IP TEC Engineer you will troubleshoot complex IP network issues diagnose hardware software challenges and provide solutions for customer problems Collaborating with cross-functional teams you ll lead deployments drive root cause analysis and contribute to product enhancements Your role includes mentoring ensuring high-quality standards and supporting critical production networks while driving innovation and best practices Responsibilities Debugs complex product installations product problems by applying both established procedures and creative alternatives Writes technical application notes field notices Assists and advises Tier 1 2 3 network architecture and implementation teams Performs on-site product adaptations or enhancements to installed product Provides technical and sales support for Test and Evaluations New Product Introductions NPI Maintains awareness of new products and releases through regular updates with R D Product Management Coordinates upgrade programs for Tier 1 customers including generation of MOP Provides emergency support to customers on a global basis 24 7 Experience interest in working in a customer support role and environment is preferred Proven aptitude for methodical problem solving Good communication skills Ability to work well in a close-knit Qualifications You have Bachelor s degree in Engineering with 7-12 years of relevant experience Provide technical requirement inputs based on customers deployment experiences Contribute inputs to the development of software hardware build-controlled production releases Support the creation and release of hardware software documentation and customer notifications Maintain technical and design knowledge for assigned products and technologies and provide training to lower-tier support teams It would be nice if you also had Familiarity with the care process especially emergency case handling contributing as needed to the fastest possible problem resolution Experience with access network nodes integrating theoretical knowledge and principles with organizational practices and precedents Advanced network and node-level troubleshooting skills for IP routers and networks along with in-depth technical knowledge Specialized expertise in IP Routing MPLS QoS L2 OAM Systems and related areas deployed in high-availability core networks About Us Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile fixed and cloud networks Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive sustainable and inclusive world We challenge ourselves to create an inclusive way of working where we are open to new ideas empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities well-being programs to support you mentally and physically opportunities to join and get supported by employee resource groups mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion equality One of the World s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia we act inclusively and respect the uniqueness of people Nokia s employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect Join us and be part of a company where you will feel included and empowered to succeed About the Team The pandemic has highlighted how important telecoms networks are to society Nokia s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition innovation and technical expertise