IP TEC Engineer

3 days ago

India Nokia Global Full time ₹ 10,00,000 - ₹ 20,00,000 per year
Description

 Join us as a IP TEC Engineer and help enhance our IP network infrastructure by delivering expert support and innovative solutions. In a hybrid work environment, you'll collaborate with skilled professionals to ensure seamless connectivity and customer satisfaction. Enjoy flexible work, professional growth, and a supportive culture as you make a real impact and advance your career.

Responsibilities
  • Customer Communication: You'll enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates.
  • Advanced Troubleshooting: You'll gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing.
  • Collaboration & Teamwork: You will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service.
  • Product Knowledge: By working directly with IP products like Nokia's SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies.
  • Process Improvement: Your feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction.
  • Continuous Learning: Stay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.
Qualifications

You have:

  • Bachelor's degree in Engineering with 8-12 years of relevant experience in technical support or a related role.
  • Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.).
  • Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220.
  • Experience with network troubleshooting tools such as Wireshark and Tcp dump.

It would be nice if you also had:

  • Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce).
  • Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams.
  • Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure.

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