IP TEC Engineer

Job Description Job Description As an IP TEC Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. How You Will Contribute And What You Will Learn - Debugs complex product installations, product problems by applying both established procedures and creative alternatives. - Writes technical application notes, field notices. - Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product. - Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management - Coordinates upgrade programs for Tier 1 customers (including generation of MOP). - Provides emergency support to customers on a global basis 24/7. - Experience / interest in working in a customer support role and environment is preferred. - Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit Key Skills And Experience You have: - Bachelor's degree in Engineering with 715 years of relevant experience. - Provide technical requirement inputs based on customers deployment experiences. - Contribute inputs to the development of software/hardware build-controlled production releases. - Support the creation and release of hardware/software documentation and customer notifications. - Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams. It would be nice if you also had: - Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution. - Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents. - Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge. - Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks. About Us About Nokia Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future. Learn more about life at Nokia . About The Business Group A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions. We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .