Senior Sales Support Specialist

Senior Sales Support Specialist | Global Marketing & Sales

Are you ready to play a pivotal role in driving global account success? In this dynamic position, as a member of Hitachi's Global Marketing & Sales (GM&S) team, you'll provide strategic, operational, and analytical support to Global Account Support Managers and the Sales Process Manager. You'll be at the heart of opportunity governance, delivery coordination, and stakeholder engagement, ensuring process excellence across global accounts and business units. Your contribution will help shape account planning and enhance the effectiveness of sales processes.

You'll be the go-to person for coordinating account planning workshops, managing logistics, and ensuring follow-up actions are completed. Working closely with market intelligence and segment teams, you'll help develop account plans and build player maps to understand customer decision-making environments. Your role also involves acting as a key liaison between Business Units, Service Providers, and Account Teams to ensure alignment and value delivery.

Collaboration is central to this role. You'll represent Global Account Managers in internal forums, support training and enablement sessions, and contribute to the deployment of standardized sales processes. By tracking performance metrics and preparing insightful reports, you'll help drive continuous improvement. If you thrive in a fast-paced, global environment and enjoy making an impact through structured coordination and strategic insight, this is the role for you.

About GM&S

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share.

This transformation is led by GM&S, whose vision is to become our customers' preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi's portfolio.

What you'll be doing

Opportunity Governance & Delivery Support

• Govern opportunity lifecycle through structured tracking, documentation, and follow-up actions.
• Coordinate with GAMs, BUs, and service providers to ensure timely delivery and value realization.
• Support operational requirements and add value through proactive engagement and action tracking.

Account Planning & Workshop Administration

• Support the execution of Account Planning Workshops, including logistics, documentation, and post-work-shop follow-up.
• Contribute to the development of account plans by working closely with market intelligence, segment, and reference cases development in coordination with associated functions, consultants and business.
• Assist in building and maintaining player maps to understand customer decision-making environments.

Market Intelligence & Core Technologies

• Provide actionable intelligence to account teams to refine strategies and identify growth opportunities, by working closely with segment teams and consultants.

Sales Process Support & Reporting

• Support the deployment and monitoring of standardized sales processes and workflows.
• Assist in tracking performance metrics and preparing dashboards and reports for management review.
• Ensure adherence to governance frameworks and process documentation standards.

Training, Meetings & Enablement

• Coordinate and support training programs for BU teams on tools, processes, and account strategies.
• Facilitate cadence meetings and enablement sessions to ensure alignment and progress tracking.
• Ad hoc support requests from Account Support Manager, to manage and deliver.

What you'll bring to the team:

• 5 - 10 years of experience in sales operations, account management, or process improvement in a global or industrial setting.
• Strong analytical, communication, and stakeholder management skills.
• Experience with CRM/ERP platforms (e.g., Salesforce, SAP).
• High level of cultural sensitivity and ability to work across global time zones.
• Fluent in English; Japanese proficiency is a significant advantage.

About Hitachi

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group identity and put it into practice worldwide.

With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.

Our values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you're motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we'd love to hear from you.