Enterprise Print Support Engineer

7 days ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary

We are looking for a skilled Enterprise Print Support Engineer with hands-on experience in enterprise print management, print server administration, and secure printing solutions. The ideal candidate will provide Level 2 and Level 3 support for global print environments, resolving complex issues, managing print infrastructure, and ensuring compliance and operational efficiency.

Key Responsibilities

Level 2 Support Duties

Install, configure, and repair a wide range of network printers, MFDs, Plotters, and Barcode Printers.

Manage print servers and deploy secure print queues via Group Policy or enterprise tools.

Monitor and manage print traffic using tools like PaperCut, uniFLOW, or Equitrac.

Provide Tier 2/3 support for print incidents and service requests.

Collaborate with IT, facilities, and vendors for new installs and upgrades.

Maintain firmware updates, driver repositories, and device security.

Support mobile and remote printing for hybrid users.

Administer and troubleshoot enterprise print solutions such as:

o PrinterLogic, Equitrac, uniFLOW, Ricoh Streamline, YSoft SafeQ

o Canon uniFLOW, HP Web JetAdmin, LRS-VPSX, Euroform JetAdvice

Configure and support print services on platforms like Windows, Linux, UNIX, IBM z/OS, SAP, AS400.

Manage card readers, IPDS, Bardimm, Fax, and finishing modules using custom UPD drivers.

Ensure vulnerability remediation on print applications and servers.

Document print architecture, SOPs, and troubleshooting guides.

?Level 3 Support Duties

Resolve critical P1/P2 incidents and lead root cause analysis for complex print-related issues.

Provide expert guidance to L1 and L2 teams.

Lead print hardware certifications and firmware testing for new models.

Develop and implement scalable print infrastructure solutions.

Prepare and maintain security configuration templates for network-connected printers.

Assist in internal/external audits by providing required documentation.

Lead technical projects such as system upgrades and solution deployments.

Maintain and expand the organizations print knowledge base.

Tools & Technologies

Print Management: uniFLOW, Equitrac, PaperCut, YSoft SafeQ, Ricoh Streamline, PrinterLogic.

Print Monitoring & Admin: HP Web JetAdmin, Euroform JetAdvice, LRS-VPSX.

ITSM Tools: ServiceNow or similar platforms.

Operating Systems: Windows Server, Linux, UNIX, z/OS, SAP, AS400.

  • Operations Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We AreHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can...

  • Technical L3 Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Technical L3 Support EngineerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,...

  • Enterprise Solutions Engineer

    1 day ago

    Bengaluru, Karnataka, India Cielo Talent Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Note: Please share the updated resume at Job Title: Enterprise Solutions EngineerThe Enterprise Solutions Engineer is responsible for empowering teams through the adoption, optimization, and support of advanced enterprise platforms and AI-driven tools. This position will facilitate the deployment and integration of key technologies, enhance business...

  • Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India 19 Job Support Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Qualification: Diploma or engineering in E and C with networking knowledge, CCNA certificate is added advantage.

  • Morpheus Cloud Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Morpheus Cloud Support EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • Cloud Engineer

    1 week ago

    Bengaluru, Karnataka, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Cloud EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and scalability, with the ability to...

  • Technical Support Manager

    3 days ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 8,00,000 - ₹ 16,00,000 per year

    Technical Support ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Morpheus Cloud Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise | HPE Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Morpheus Cloud Support EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • Printing Executive and color correction specialist

    2 weeks ago

    Bengaluru, Karnataka, India Genesis Photobooks Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    About Genesis Photobooks:Genesis Photobooks is a premium photo album manufacturing company specializing in high-end wedding and professional photobooks. Our products are known for world-class print quality, fine craftsmanship, and elegant presentation.We are looking for a Printing & Color Correction Executive who can manage both photo printing and color...

  • Mainframe Print Services Administrator

    1 week ago

    Bengaluru, Karnataka, India Kyndryl Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a...