Enterprise Solutions Engineer

1 week ago

Bengaluru, Karnataka, India Cielo Talent Full time ₹ 15,00,000 - ₹ 25,00,000 per year

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Job Title: Enterprise Solutions Engineer

The Enterprise Solutions Engineer is responsible for empowering teams through the adoption, optimization, and support of advanced enterprise platforms and AI-driven tools. This position will facilitate the deployment and integration of key technologies, enhance business intelligence capabilities, drive process automation, deliver outstanding end-user support, and ensure effective asset management.

Key Responsibilities

AI Adoption

  • Lead the assessment, piloting, and implementation of AI tools such as Glean, Cursor, and across the enterprise.
  • Identify and document business cases for AI integration and collaborate with stakeholders to drive measurable adoption.
  • Establish best practices, workflows, and compliance procedures for AI usage.

Enterprise Data Management & Business Intelligence

  • Design, manage, and optimize dataflows in Power BI and Python to fulfill reporting and analytics requirements.
  • Create and support interactive dashboards and reports, translating business objectives into actionable insights.
  • Maintain data integrity, security, and accessibility throughout reporting platforms.

End User Support & Systems Administration

  • Serve as a primary contact for end-user support on enterprise platforms, including Atlassian products, Zendesk, and Glean.
  • Administer these platforms, handling provisioning, configuration, and troubleshooting tasks.
  • Develop and deliver documentation, training, and knowledge base resources to enhance the end user experience.

Process Automation & Systems Integration

  • Automate business processes within Jira Service Management to streamline workflows and reduce manual effort.
  • Integrate enterprise systems and platforms using Power Automate and other middleware, ensuring consistent and reliable operations.
  • Partner with cross-functional teams to identify and deliver process improvements through automation and integration.

Asset Management

  • Support and optimize asset management practices using Jira Assets.
  • Maintain accurate inventories of hardware and software, adhering to compliance and lifecycle management standards.
  • Contribute to ongoing development and enforcement of asset management policies and reporting.

Qualifications

  • Proven hands-on experience in enterprise platforms such as Atlassian products, Zendesk, Power BI, and AI tool implementation (e.g., Glean, Cursor, ).
  • Competence in data modeling, ETL, and report/dashboard development (Power BI, Python).
  • Demonstrated ability to automate and integrate systems and business processes (Jira Service Management, Power Automate).
  • Experience supporting asset management solutions (Jira Assets).
  • Strong problem-solving, troubleshooting, and communication skills.
  • Ability to create user-focused documentation and facilitate end user training.
  • Capacity to work independently and collaborate with cross-functional teams.

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