
Enterprise Solutions Engineer
2 days ago
Note: Please share the updated resume at
Job Title: Enterprise Solutions Engineer
The Enterprise Solutions Engineer is responsible for empowering teams through the adoption, optimization, and support of advanced enterprise platforms and AI-driven tools. This position will facilitate the deployment and integration of key technologies, enhance business intelligence capabilities, drive process automation, deliver outstanding end-user support, and ensure effective asset management.
Key Responsibilities
AI Adoption
- Lead the assessment, piloting, and implementation of AI tools such as Glean, Cursor, and across the enterprise.
- Identify and document business cases for AI integration and collaborate with stakeholders to drive measurable adoption.
- Establish best practices, workflows, and compliance procedures for AI usage.
Enterprise Data Management & Business Intelligence
- Design, manage, and optimize dataflows in Power BI and Python to fulfill reporting and analytics requirements.
- Create and support interactive dashboards and reports, translating business objectives into actionable insights.
- Maintain data integrity, security, and accessibility throughout reporting platforms.
End User Support & Systems Administration
- Serve as a primary contact for end-user support on enterprise platforms, including Atlassian products, Zendesk, and Glean.
- Administer these platforms, handling provisioning, configuration, and troubleshooting tasks.
- Develop and deliver documentation, training, and knowledge base resources to enhance the end user experience.
Process Automation & Systems Integration
- Automate business processes within Jira Service Management to streamline workflows and reduce manual effort.
- Integrate enterprise systems and platforms using Power Automate and other middleware, ensuring consistent and reliable operations.
- Partner with cross-functional teams to identify and deliver process improvements through automation and integration.
Asset Management
- Support and optimize asset management practices using Jira Assets.
- Maintain accurate inventories of hardware and software, adhering to compliance and lifecycle management standards.
- Contribute to ongoing development and enforcement of asset management policies and reporting.
Qualifications
- Proven hands-on experience in enterprise platforms such as Atlassian products, Zendesk, Power BI, and AI tool implementation (e.g., Glean, Cursor, ).
- Competence in data modeling, ETL, and report/dashboard development (Power BI, Python).
- Demonstrated ability to automate and integrate systems and business processes (Jira Service Management, Power Automate).
- Experience supporting asset management solutions (Jira Assets).
- Strong problem-solving, troubleshooting, and communication skills.
- Ability to create user-focused documentation and facilitate end user training.
- Capacity to work independently and collaborate with cross-functional teams.
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