Morpheus Cloud Support Engineer

Morpheus Cloud Support EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you will do:

• Provide technical assistance with cloud infrastructure and services in Morpheus CMP.
• Monitor and maintain infrastructure systems to guarantee their availability and performance.
• Troubleshoot and address issues with cloud infrastructure.
• Work with the development and operations teams to optimize cloud solutions.
• Assist with the deployment and setup of cloud resources.
• Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.
• Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades. Collaborate with Product Managers, Developers, Operations to understand requirements, use cases and transform them into tests
• Handling P1 situations in Cloud Infra.
• Provide technical and architectural leadership for the infrastructure Engineering teams and Operations roles
• Automate the provisioning, deployment, scaling and monitoring of the platform.
• Design and develop automation processes and tools.
• Maintain existing automation processes and expand test cases to support REST API testing
• Gather and analyze testing requirements based on the product requirements and lead the test efforts across the board.
• Help in root cause analysis of defects/issues and facilitate product release/roll-out
• Work closely with development teams to identify and resolve problems

What you need to bring:

• At least 5 years of proven experience as a Cloud Support Engineer or in a similar position.
• At least 5 year of experience in Morpheus Cloud Management Platform.
• Bachelor's degree in computer science, Information Technology, or a related field.
• Strong understanding of cloud systems, including VMware, KVM, AWS, and Azure.
• Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation.
• Experience with containerization and orchestration systems such as Docker and Kubernetes.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.
• Hands-on experience in Morpheus Cloud Management Platform
• Windows Server, Ubuntu, RHEL, HPE VME, Centos,
• Zerto (disaster recovery)
• Jira, agile methodologies
• Experience with DevOps practices and CI/CD pipelines.
• Advanced network troubleshooting skills in cloud environments.
• Familiarity with ITIL practices and frameworks.
• Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json).
• Demonstrate strong written and verbal communication skills.
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1/Level2 Support teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Master

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.