Operations Support Engineer

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description
At HPE's Cyber Defense Center, we are committed to defending critical assets against ever-evolving cyber threats. As we enhance our capabilities, we're seeking a strategic leader who can harness their hands-on experience to help mature our First Response and Incident Command Team. This role calls for someone who can drive operational effectiveness under stress in a fast-paced and cyber environment.

Job Family Definition
Provides Operational Support for all applications and infrastructure used within HPE Cyber Security teams.

Management Level Definition
Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Will be required to act as a lead technician and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

What You'll Do
Responsibilities:

• Support applications managed by Cyber Security. This support includes end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams.
• Provide Change Management support to Cyber Security, including submission of Requests for Change (RFCs), and modification and approvals of RFCs.
• Represent Cyber Security on Major Incidents involving Cyber Security applications. Achieve fast resolutions to MIs.
• Facilitate server access for Cyber Security employees, through various processes and tools.
• Procure cloud servers for Cyber Security teams and resolve any issues with access or availability.
• Deploy and maintain state-of-the-art security applications and appliances.
• Write and maintain support and process documents (e.g. playbooks, install docs, etc.)
• 24 x 7 On-call support is required (on a rotation basis, approximately one week every eight weeks).
• Early shift work may be required, starting at 6 AM local time.

What You Need To Bring
Education and Experience Required:

• Bachelors degree required, preferably in computer science, engineering or related area of study
• Typically 4+ years of relevant experience
• Minimum of 2 year of experience in the support of at least two of the following areas:
• End-user Support
• Incident Management
• Application Software or Database Support
• HP-UX, Linux, VMWare & Microsoft platforms (Server, client, applications)
• Deployment of Security Patches/Hotfixes for Enterprise Applications
• Troubleshooting of operating system and networking issues.
• Experience supporting Windows or Linux server technology, complex enterprise systems that include geographically distributed users.
• Excellent troubleshooting techniques and analytical skills.
• Strong analytical skills.
• Strong verbal and written communication skills.
• Ability to operate within a team independently and understand when to escalate issues to management.
• Some knowledge of security tools, threats and vulnerabilities associated with large enterprise environments a plus.
• Experience with security systems or managing security infrastructure and/or applications a plus.
• The preferred candidate will have at least one or more IT professional certifications.

Knowledge And Skills

• Advanced Cyber and IT security knowledge
• Advanced understanding of Cyber and IT security risks, threats and prevention measures
• Advanced secure system architecture and infrastructure design and development skills
• Advanced HA system and Linux skills
• Advanced skills in relevant program/scripting languages
• Advanced understanding of security standards and best practices
• Advanced risk assessment and management skills
• Advanced understanding of networking and network security
• Advanced knowledge of relevant security tools and products
• Advanced project management skills

Additional Skills
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more}

What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job
Information Technology

Job Level
TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.