lead - delivery quality

2 weeks ago


Bengaluru, Karnataka, India OMH HealthEdge Holdings Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • Omega Healthcare Management Services Private Limited
    KARNATAKA

Posted On

07 Oct 2025

End Date

21 Oct 2025

Required Experience

5 - 8 Years

Basic Section

No. Of Openings

1

Grade

2A

Designation

Lead - Delivery Quality

Closing Date

21 Oct 2025

Organisational

Country

IN

State

KARNATAKA

City

BENGALURU

Location

Bengaluru-I

Skills

Skill

VENDOR MANAGEMENT

PROJECT MANAGEMENT

IT SERVICE MANAGEMENT

SOLUTION ARCHITECTURE

CRM

SDLC

ITIL

OUTSOURCING

GLOBAL DELIVERY

IT STRATEGY

SERVICE DELIVERY

PROCESS IMPROVEMENT

QUALITY ASSURANCE

BUSINESS PROCESS

QUALITY MANAGEMENT

SIX SIGMA

Education Qualification

No data available

CERTIFICATION

No data available

Job Description

Job Title: Team Leader

Department: Delivery Quality : AR (Hospital Billing)

Job Description:

  • Participate in client calls and understand the quality requirements both from process perspective and for targets
  • Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
  • Identify errors with high Inspection efficiency
  • Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
  • Ensure correction of the error by the respective Operations associate
  • Coach employees to minimize errors and improve performance
  • Provide inputs to the training team on common mistakes made to enhance training curriculum
  • Test files/batches for new clients/processes to be processed as part of familiarization
  • Generation of QA reports on a daily basis
  • Attainment of Internal & External SLA as per Process Defined.
  • Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
  • Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Job Specification:

  • Must be a graduate (Bachelors or Masters)
  • Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines:
  • Coding
  • AR
  • Billing
  • Must have experience in Client and Stakeholder Management, Team Management.
  • Good understanding of quality matrices
  • Should have good understanding of quality tools

Shift Details: Night Shift (US Shift timing)

Work Mode: WFO



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