
lead - delivery quality
2 weeks ago
- Omega Healthcare Management Services Private Limited
KARNATAKA
Posted On
07 Oct 2025
End Date
21 Oct 2025
Required Experience
5 - 8 Years
Basic Section
No. Of Openings
1
Grade
2A
Designation
Lead - Delivery Quality
Closing Date
21 Oct 2025
Organisational
Country
IN
State
KARNATAKA
City
BENGALURU
Location
Bengaluru-I
Skills
Skill
VENDOR MANAGEMENT
PROJECT MANAGEMENT
IT SERVICE MANAGEMENT
SOLUTION ARCHITECTURE
CRM
SDLC
ITIL
OUTSOURCING
GLOBAL DELIVERY
IT STRATEGY
SERVICE DELIVERY
PROCESS IMPROVEMENT
QUALITY ASSURANCE
BUSINESS PROCESS
QUALITY MANAGEMENT
SIX SIGMA
Education Qualification
No data available
CERTIFICATION
No data available
Job Description
Job Title: Team Leader
Department: Delivery Quality : AR (Hospital Billing)
Job Description:
- Participate in client calls and understand the quality requirements both from process perspective and for targets
- Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
- Identify errors with high Inspection efficiency
- Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
- Ensure correction of the error by the respective Operations associate
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made to enhance training curriculum
- Test files/batches for new clients/processes to be processed as part of familiarization
- Generation of QA reports on a daily basis
- Attainment of Internal & External SLA as per Process Defined.
- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
- Record identified errors. This is an organizational record & can be used by the organization as it deems fit
Job Specification:
- Must be a graduate (Bachelors or Masters)
- Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines:
- Coding
- AR
- Billing
- Must have experience in Client and Stakeholder Management, Team Management.
- Good understanding of quality matrices
- Should have good understanding of quality tools
Shift Details: Night Shift (US Shift timing)
Work Mode: WFO
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