lead - delivery quality

1 week ago

Bengaluru, Karnataka, India Omega Healthcare Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a skilled professional with 5-8 years of experience to lead our delivery quality team in Bangalore. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills.

Roles and Responsibility

  • Lead the delivery quality team to ensure high-quality services and products.
  • Develop and implement quality control processes to improve service delivery.
  • Collaborate with cross-functional teams to identify and resolve quality issues.
  • Analyze data and metrics to measure quality performance and identify areas for improvement.
  • Provide training and coaching to team members on quality procedures and best practices.
  • Ensure compliance with regulatory requirements and industry standards.

Job Requirements

  • Minimum 5 years of experience in healthcare management services or a related field.
  • Strong knowledge of quality control processes and procedures.
  • Excellent leadership and communication skills.
  • Ability to analyze data and metrics to measure quality performance.
  • Strong problem-solving and analytical skills.
  • Experience working in a CRM/IT enabled services/BPO environment.

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