lead - delivery quality
3 days ago
We are looking for a skilled professional with 5-8 years of experience to lead our delivery quality team in Bangalore. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills.
Roles and Responsibility
- Lead the delivery quality team to ensure high-quality services and products.
- Develop and implement quality control processes to improve service delivery.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and metrics to measure quality performance and identify areas for improvement.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure compliance with regulatory requirements and industry standards.
Job Requirements
- Minimum 5 years of experience in healthcare management services or a related field.
- Strong knowledge of quality control processes and procedures.
- Excellent leadership and communication skills.
- Ability to analyze data and metrics to measure quality performance.
- Strong problem-solving and analytical skills.
- Experience working in a CRM/IT enabled services/BPO environment.
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