Head of Digital Operations

5 days ago

Mumbai, Maharashtra, India MadeTruly Full time

Location: Malad, Mumbai, India

Type: Full-time | In-office

Experience: 7–12 years

Reporting to: VP, Business Strategy

About MadeTruly

MadeTruly is transforming the way jewellery is designed and manufactured. We act as the backend operations partner for independent jewellery designers across the US, providing end-to-end services from CAD and prototyping to sample production and drop-shipping. Think of us as Uber for Jewellery Manufacturing—tech-forward, responsive, and quality-obsessed.

With growing demand and tighter turnaround expectations, we're now hiring a Head of Digital Operations to lead the next stage of our operational evolution.

The Role

You will be the operational brain of our India office—driving speed, quality, and efficiency across every function from CAD to delivery. Your core mission: decrease lead times for design requests and purchase orders to as close to zero as physically possible, without compromising quality.

This is not a maintenance role. It's a build-and-scale role.

We're looking for someone who is tech-savvy, operationally sharp, and deeply entrepreneurial—the kind of person who sees friction and fixes it, ideally before anyone else even notices.

What You'll Do
  • Own Operations End-to-End: Oversee daily workflows across CAD, rendering, production, QA, and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US.
  • Drive Tech-Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp, Slack, AI agents, etc.) to compress lead times and eliminate bottlenecks.
  • Lead and Build Teams: Manage a growing cross-functional team (currently 35+), with a strong culture of ownership, responsiveness, and continuous improvement.
  • Collaborate with Product & Tech: Work closely with our US-based tech team to prioritize and test internal tools that streamline workflows.
  • Report What Matters: Build dashboards and reporting systems that track key metrics like TAT, throughput, and failure rates—so the right people are always in the know.
  • Act Like a Founder: Take full accountability for the quality and pace of execution in our India office. This role is entrepreneurial in every sense.
Requirements
What We're Looking For
  • 7–12 years of experience in operations, product, or startup leadership roles.
  • Demonstrated success leading teams and delivering process improvements.
  • High comfort with technology, automation tools, and system design.
  • A clear, structured communicator who thrives in fast-moving environments.
  • Background in high-performance cultures (e.g. reporting to founders, startup scaling roles, or top-tier institutions like IIT/IIM).
  • A bias for action and zero patience for inefficiency.
Bonus Points If You Have
  • Experience in a high-complexity services business (e.g. creative production, tech-enabled services, or supply chain).
  • Exposure to global client expectations (especially US-based customers).
  • Prior experience in B2B SaaS tools or workflow automation platforms.
Benefits
Why Join Us
  • A high-autonomy role with full visibility and accountability.
  • A direct line to global leadership and an opportunity to drive real change.
  • An ambitious, fast-growing firm where performance is celebrated—not politics.

If you're excited about building the systems that power a global jewellery supply chain—and you're the kind of person who solves problems before others spot them—we'd love to talk.

To expedite your application, feel free to email with 2–3 bullet points on the most impactful things you've built, led, or fixed in your career. That's what we really care about.

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