Centre Manager

Job description

Title: Center Manager

Reports to: Head of School

Organization: PEP Schoolv2, HSR Layout, Bengaluru

Key Objectives Of This Role

Working closely with the Head of the School, the Center Manager's key goal is to provide our parents with outstanding experiences as well as grow the business.

Roles And Responsibilities

The Center Manager would be expected to be presentable and friendly, with outstanding people and conflict resolution skills. One is expected to have an understanding of building & growing a business, and a talent for multi-tasking, with excellent communication and organizational skills.

The Center Manager holds the following responsibilities at a centre level:

P&L Responsibility

• Lead sales & marketing efforts to meet annual/quarterly targets along with cost optimization & rationalization to ensure a positive EBITDA for the center
• Execute the admissions process end to end (including the first conversation / center tour, closure with all enquiries, completion of the enrolment process on-time) and the onboarding process for a smooth settlement (first 4-8 weeks)
• Promote the day-care program among parents and drive enrollments to meet revenue targets
• Independently handle escalations from parents to ensure corrective action is taken up internally (as needed) and retain the enrolled parents

Parent Engagement

• Manage the on-going engagement with parents such as updates to parents, coordinating with educators or nannies, partnering with the educators to educate the parents on Montessori principles, and helping parents understand the school policies and enforcing them subsequently
• Contribute to parent-facing content (across the website, social media channel, parent-education series and emails), marketing events (such as workshops / seminars / talks), and parent handbook of school policies

People Management

• Directly manage the support staff, consisting of administrators and nannies, and partner with the Academic Coordinator to manage the educators
• Contribute to updation of staff policies, and ensuring adherence to these policies by all staff members
• Play a pivotal role in hiring and termination decisions of support staff subject to performance benchmarks

Operations Management & Quality Assurance

• Own and drive operational excellence across all internal school operations such as:
• Developing & executing an effective training plan for all support staff roles
• Managing monthly cash-spends & purchases, infrastructure maintenance and transport service
• Responsible for meeting the quality benchmarks set up in terms of infrastructure and safety standards (including meeting regulatory requirements)
• Ensuring smooth day-to-day operations of the center keeping in mind the welfare of the children and the center staff

Skills That Will Help One Succeed In This Role

• The Center Manager is a leadership role at PEP Schoolv2, and as an organisational leader, one serves as a role model of PEP Principles.
• Tend to their own learning and effectiveness through reflection, study, and improvement
• Empower and motivate team members to the highest levels of professional practice and to continuous learning and improvement

Dr. Montessori suggested that a vital component of the leadership role is self-reflection: "Those who direct others must themselves be transformed. No one can ever be a leader or a guide who has not prepared for that work" (Montessori, 1949/1984 as cited in Bennetts & Bone, 2020, p. 5). And, "A leader's self-reflection signals a readiness to guide the work and to change, and a willingness to challenge current practices and beliefs" (Senge et al., 2012).

Characteristics Of An Ideal Person

• Passionate about Education and Child Development
• Enjoys working with adults too (parents and educators)
• Excellent communication, interpersonal and intrapersonal skills
• 10+ years of experience in either customer-facing / business development roles (in Hospitality, Healthcare, Retail, IT/BPO sectors), or played different roles in the HR function (Talent Acquisition, L&D, HR Generalist)
• Good to have: Prior experience as an educator, ideally in a Montessori or a progressive school

We offer a competitive salary package aligned with the candidate's expertise

Job Type: Full-time

Schedule:

• Day shift

Experience:

• relevant: 10 years (Preferred)

Location:

• Bangalore City, Karnataka (Preferred)

Work Location: In person

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's/Master's Degree

Job Types: Full-time, Permanent

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person