Patient Relations Executive
3 days ago
**Greetings from Vijaya Diagnostic Centre**
**Vijaya Diagnostic is hiring Patient Relations Executive for multiple locations**:
Locations: Bengaluru - HSR & Yelahanka
Duty Timing: 9 Hours - Rotational Shifts
- Role:_ Patient Relations Executive
**Job Type**: Permanent
Roles and Responsibilities for PRE
- Guide the customer for the required services and ensure their comfort in all the processes.
- Check patient readiness for requested tests. Like adequate fasting and etc
- Q-Line Management, Managing Token System for comfort of customers at billing counters
- Helps the customers in selecting packages for different tests and explains them about precautions and timings
- Ensure that all the customers are guided properly to undergo the tests within specified time
- Ensures that Collected samples reaches to the central laboratory as per the Existed Logistics route plan.
- Follow-up on samples dispatched with the processing center
- Keep a tab on report delays if any and promptly inform the concerned about the same
- Arrange for home delivery of MRI/CT/NM reports for patients convenience
- Collaborate with other branches in case of emergency service breakdowns, to transfer patients with minimum fuss
- Support billing desk during staff shortage
**Education**:
- Graduates
**Experience**:
- 2-5 Years
Work Location: In person
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Rotational shift
Work Location: In person
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