Patient Relation Officer
2 weeks ago
To encourage excellent standards of Customer Service are delivered across all hospital departments.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their visit to the Hospital.
- Recording patient issues/complaints on the informal complaints log and recognize any trends.
- Daily departmental walk around, logging any housekeeping or maintenance issues.
- Ensuring that they are the point of contact for any patient related issues within the hospital e.g. OPD appointment delays, procedure delays.
- Daily visits to patients on the ward, ensuring patient expectations are met and that any issues are dealt with and escalated if required.
- To ensure the Front of House areas are kept neat and tidy and patient comfort is maintained at all times.
- Actively listen and respond positively to patient questions, concerns and requests.
- To assist patients with special requests or any other queries to make sure their visit to the hospital meets their patient expectations.
- Assist patients by understanding their needs and recommending the appropriate services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the Hospital.
- To provide information to patients/visitors
**Salary**: From ₹20,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Healthcare management: 2 years (preferred)
-
Patient Relation Executive
5 days ago
Bengaluru, Karnataka, India Apollo Home Healthcare Limited Full time**Roles and responsibilities**: 1. Responsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo hospitals and meeting them in person and lead conversion. 2. Responsible for admissions/enrolments of patients for homecare services 3. Handling customer/ Patients queries related to ongoing services 4. Has...
-
Patient Relations Executive
5 days ago
Banashankari, Bengaluru, Karnataka, India Oasis Fertility Full timeJob Location: Banashankari, Guntur, Tirupati, Vijayawada Work Days: Monday to Saturday Work Hours: 8.3 - 9 hours Job Purpose: Handle end to end patient’s process visiting the center. **Job Type**: 100% Day Shift Experience required: 1yr - 4yrs Educational Qualification: Graduation Remuneration: As per industry standards Job Summary: Responsible for...
-
Patients Relation Manager
5 days ago
Bannerghatta, Bengaluru, Karnataka, India Manya Dental Clinic Full time ₹ 1,08,000 - ₹ 3,00,000 per yearWe're looking for a Senior Executive - New Lead Management to manage patient and corporate inquiries, coordinate cashless payments, and provide an exceptional experience to our corporate patients.Responsibilities:· Handle patient and corporate inquiries via inbound & outbound calls· Coordinate with corporate partners for cashless payments and approvals·...
-
Patient Relation Executive
5 days ago
HSR Layout, Bengaluru, Karnataka, India Dr Heal Pain Cure Hospital Full timeGreet patients and visitors, guide them through hospital services, and provide necessary information. - Act as a communication link between patients, families, and hospital departments to address queries. - Collect patient feedback and assist in resolving complaints with empathy and professionalism. - Ensure patients are aware of hospital policies,...
-
Patient Relation Executive
5 days ago
BTM Layout, Bengaluru, Karnataka, India Apollo Home Healthcare Limited Full time**Roles and responsibilities**: 1. Responsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo hospitals and meeting them in person and lead conversion. 2. Responsible for admissions/enrolments of patients for homecare services 3. Handling customer/ Patients queries related to ongoing services 4. Has...
-
Patient Relation Officer-pro
3 days ago
Bengaluru, India Positive Health Science Pvt Ltd Full time**Greetings of the day.** Company info: DR Positive Homeopathy/DR Care Homeopathy is one of the leading and well-established Homeopathic chains of clinics with branches in major cities across India. With a success rate of more than 90% in treating all kinds of diseases and ailments, Positive Dental / Homeopathy is considered one of the most trusted and...
-
Patient Relation Executive
2 weeks ago
Bannerghatta Road, Bengaluru, Karnataka, India Sukino Health Full timePatient lead conversion from network Hospitals - Explain to the patients about the available methods of treatment and its cost, help in financial counseling. - Bridge any communication gap between patients and doctors - Advise and encourage patients to come for required follow-up appointments - Ensure patients are comfortable and leave with a positive...
-
Patient Relation Executive
6 days ago
BTM Layout, Bengaluru, Karnataka, India Apollo Home Healthcare Limited Full time**Roles and responsibilities**: 1. Responsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo hospitals and meeting them in person and lead conversion. 2. Responsible for admissions/enrolments of patients for homecare services 3. Handling customer/ Patients queries related to ongoing services 4. Has...
-
Patient Counselor
6 days ago
Indiranagar, Bengaluru, Karnataka, India Ferticare Full time**Responsibilities**: - Understand patient's medical history and build rapport - Work at the clinic premise and facilitate the entire patient journey - Coordinate between doctor and patient for any doubt - Assist in billing and treatment-related formalities - Assist patient’s family on procedure-related activities - Convince patients to start the...
-
Patient Relation Executive
2 weeks ago
Mangalore, Karnataka, India Yenepoya Specialty Hospital Full timeTo visit patients to ensure that they are comfortable and satisfied with the services provided. Also submit daily report on the rounds carried out to the manager. To know the number of patients, new admissions, night problems, if any To update admission and discharge register. To meet patient and ensure proper services from all the departments. To inform...