Customer Onboarding Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a project manager , you'll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the sam e, you'll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.

What You'll Do

To own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed

Focuses on the customer and the implementation of regional / global projects, utilizing GBT project documents and following the SID implementation process

Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented

Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined

Ensures all customer requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action

Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders

Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success

Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated

Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan

Responsible to determine project call structure and manage Stakeholder calls

Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team

​ What We're Looking For

A passion for working directly with customers and strong relationship building

Understanding of GBT and corporate travel

Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.

A positive, "can do" attitude

Able to motivate a project team and manage under pressure

Business English mandatory - multi-lingual capability advantageous

Excellent relationship building, influencing, negotiating, communication and presentation skills

Ability to clearly articulate an accountability, then hold people accountable

Commercial awareness and strong relationship building skills

Excellent organizational skills of multitasking, advance planning, and time management

Ability to drive change in the face of possible resistance

Effective time management, multi-tasking prioritization skills

Strong active listening and facilitating skills

High degree of problem solving and decision-making and ability to adapt to changing priorities

Flexibility and the ability to adapt to change

Ability to understand and manage projects

Happy to be challenged and to challenge people and processes

Experience collaborating across multiple functional groups and with operational SME's

Location Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for