Onboarding & Customer Relations

3 days ago

Gurugram Haryana, India Epoch Elder Care Full time

**Location**: Gurgaon & Pune

**Experience**: 7-8 years

**Mandatory minimum qualification**: Masters degree in any business or management course

Key Responsibility Areas (not specific to):

- **Onboarding new residents**: Be the single point of contact for families and teams to help prepare both parties to onboard the new resident successfully. Ensure all data points regarding the resident’s care requirements are conveyed to the team timely.
- Consultancy calls & services
- Maintaining a database on CRM.
- Inputting customer details in the system of various touchpoints with them.
- Keeping track of all the calls and updating them on CRM.
- Rigorous follow-ups with potential leads.
- Maintaining data of leads weekly and monthly.
- Understanding market competition and realigning teams on the same.
- Having flexibility over the weekend/holidays to speak with High Potential Leads.
- **Customer relationships & feedback**: Build and promote strong, long-lasting customer relationships and understanding of their needs. Be responsible for gathering customer feedback through:
- Annual customer feedback form
- Periodic customer feedback as and defined per client status
- Ensure all customer issues are acknowledged within 24 hours and resolved timely. Liaise with the care team and other departments if required to address customer concerns.
- **Industry development**:

- Responsible for maintaining referral database
- **Pricing**:

- Maintain data relative to customers, pricing and will document customer interactions
- **Customer contracts, documents & renewals**:

- To ensure that the customer agreements are signed on the day of move in / as per process defined
- Timely renewal of existing contracts before the expiry date.
- **Payments**: To ensure that timely payments are received from the customers and follow up in case of delays
- **CRM**: Create and implement CRM process for Epoch
- **Budget**: Create and manage sales budget

**Skills and Qualifications**: Masters degree in any business or management course, with 7-8 years of industry experience
- **Leadership and Motivation Skills** - motivates employees to reach sales goals and be able to effectively train, encourage, inspire and reward team members for their achievements
- **Customer Service** - understands what it takes to provide excellent service to elders and families
- **Communication and people skills** - need to be able to communicate all aspects of the sales operation to families, facility managers and team members
- **Computer skills** - ability to create and maintain sales records and reports
- Ability to travel

  • Customer Onboarding Specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist Location: Gurugram (In-office) Employment Type: Full-time About us QuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands. In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth . As businesses shift from email and SMS to WhatsApp for customer...

  • Customer Onboarding Specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist 📍 Location: Gurugram (In-office) 🏢 Employment Type: Full-time About us QuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands. In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to WhatsApp for customer...

  • Customer Onboarding Specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist Location: Gurugram (In-office) Employment Type: Full-time About us QuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands. In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth . As businesses shift from email and SMS to WhatsApp for customer...

  • Customer Onboarding Specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist📍 Location: Gurugram (In-office) 🏢 Employment Type: Full-timeAbout usQuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands.In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to WhatsApp for customer...

  • Customer onboarding specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist???? Location: Gurugram (In-office) ???? Employment Type: Full-timeAbout usQuick Reply.ai is a leading Whats App Marketing Automation Platform designed for E-commerce brands.In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to Whats App for customer...

  • Customer Onboarding Specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist📍 Location: Gurugram (In-office) 🏢 Employment Type: Full-timeAbout usQuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands.In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to WhatsApp for customer...

  • Customer Onboarding Specialist

    4 weeks ago

    Gurugram, India QuickReply.ai Full time

    Customer Onboarding Specialist📍 Location: Gurugram (In-office) 🏢 Employment Type: Full-timeAbout usQuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands.In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to WhatsApp for customer...

  • Customer Onboarding Executive

    21 hours ago

    Faridabad, Haryana, India Xcel Marketing Full time

    A client onboarding specialist or manager is responsible for the customer onboarding process, which is a crucial step in the customer journey. Their responsibilities include: - Managing the onboarding process: Overseeing the onboarding process, from account setup to implementation, and ensuring it's completed on time - Educating customers: Providing product...

  • Customer Onboarding Strategist, Google Customer

    21 hours ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insight, communication, and identifying customer needs. - Experience in business, media account management, or the advertising industry. **Preferred...

  • Associate - Onboarding

    2 weeks ago

    Gurugram, Haryana, India CSC (Corporation Service Company) Full time

    **Job Role: Onboarding AM **Job Summary**: The onboarding associate or specialist is a person who is involved in helping the new clients learn the company policies, making them aware about what all services we can provide them, what all necessary details we require from the client end i.e. gathering the necessary paperwork. **Responsibilities**: - Interact...