Customer onboarding specialist

5 days ago


Gurugram, India QuickReply.ai Full time

Customer Onboarding Specialist???? Location: Gurugram (In-office) ???? Employment Type: Full-timeAbout usQuick Reply.ai is a leading Whats App Marketing Automation Platform designed for E-commerce brands.In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to Whats App for customer engagement, Quick Reply.ai helps brands automate marketing, drive conversions, and scale faster.Founded by IIT-Delhi alumni with deep Saa S and growth expertise, we’re a fast-growing, investor-backed startup building a category-defining platform in conversational commerce.About the roleWe’re looking for a Customer Onboarding Specialist to ensure a seamless and engaging onboarding experience for every new Quick Reply.ai customer.You’ll be responsible for guiding customers through setup, conducting product demos, assisting with integrations, and collaborating with internal teams to deliver a world-class onboarding experience — all from our Gurugram office.Key responsibilities Act as the primary point of contact for new customers during onboarding.Conduct product demos and walkthroughs, showcasing platform features and benefits.Assist customers with Whats App API setup and technical integrations.Collaborate closely with sales and implementation teams for smooth handovers.Resolve customer issues promptly and ensure successful onboarding completion.Gather customer feedback and share insights with the product team for improvements.Ensure customers achieve value quickly and are set up for long-term success.Skills and requirements0–2 years of experience in customer onboarding, implementation, or technical support (Saa S preferred).Strong communication, problem-solving, and customer-handling skills.Basic understanding of technical integrations, APIs, or platform setups.Proficiency in MS Office and CRM tools.Highly organized, customer-centric, and comfortable working on-site in Gurugram.Experience with marketing automation or Whats App Business API is a plus.What we offerCompetitive salary and performance-based growth opportunities.Chance to work with a high-growth Saa S product in a fast-evolving market.A collaborative, learning-focused, and high-energy work culture.



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