Product Support Representative II
4 hours ago
Working hours will align with US business-based hours and adjust by 1 hour to account for daylight savings time. Participate in on-call rotations to support critical client needs "after hours". Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required. Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. Experience with US Payroll/Time and Labor/HR is advantageous. Ability to set and manage customer expectations effectively. Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Growth and Development Opportunities: At UKG, your professional growth is our priority. We offer a robust onboarding experience that includes in-depth training and personalized mentoring to set you up for success. Our commitment to your development doesn't stop there--we provide ongoing training aligned with product updates and support your long-term career advancement goals.
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Product Support Representative II
3 hours ago
Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 30,00,000 per yearWhy UKGAt UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We never...
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Product Support Representative II
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWork as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service...
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Product Support Representative II
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWorking hours will align with US business hours (9a-6p EST) and adjust by 1 hour to account for daylight savings time. Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your knowledge of product offerings, support policies, and delivery methods. Provide...
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Product Support Representative II
6 hours ago
Pune, Maharashtra, India UKG Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearWorking hours will align with EMEA business hours (8am-8pm UTC) and adjust by 1 hour to account for daylight savings time. Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your knowledge of product offerings, support policies, and delivery methods. Provide...
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Product Support Representative Senior
7 days ago
Pune, Maharashtra, India FIS Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGENERAL DUTIES & RESPONSIBILITIES• Provides in-depth product support to FIS clients by resolving incoming inquiries.• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters....
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Lead Product Support Representative
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per yearClose a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in...
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Product Support Representative Senior
1 week ago
Pune, Maharashtra, India FIS Global Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides in-depth product support to FIS clients by resolving incoming inquiries.• Responds to customer product inquiries via telephone or in written...
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Product Support Engineer
6 days ago
Pune, Maharashtra, India Huron Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHuron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams...
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sales representative
7 days ago
Pune, Maharashtra, India Global Product Compliance Group (GPC) Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole Title: Sales RepresentativeReports to Role (Title): Sales RepresentativeLocation: Pune / NagpurScope:We are looking for a driven and articulateSales Representativewho thrives in a fast-paced environment and is motivated by results.Job DescriptionWe are looking for a driven and articulateSales Representativewho thrives in a fast-paced environment and is...
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Product Manager II
6 hours ago
Pune, Maharashtra, India Principal Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearResponsibilitiesAre you prepared to tackle a challenging position that merges your enthusiasm for data with outstanding product management abilities? Principal Global Services is seeking a Product Manager II to become part of our vibrant team in Pune. This presents a distinctive chance to compose the direction of data-influenced decision-making in our...