Digital User Experience Architect

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

We are seeking a Digital User Experience Architect to help shape tools used by internal client-facing teams. These tools operate in complex enterprise environments and require thoughtful, scalable design solutions. Under the oversight of a Lead Digital Experience Architect, the role will sit within a cross-functional team, where responsibilities are fluid and evolving. The ideal candidate will bring awareness of product, service, and systems thinking, collaborative instincts, and hands-on experience using AI and emerging technologies to accelerate design and research workflows.

• Translate complex requirements, user stories, PoCs, and/or use cases into clear, intuitive experiences that enable internal teams to deliver high-quality services.
• Collaborate with product managers, engineers, and stakeholders to define and deliver new tools from the ground up.
• Rapidly explore and prototype new UX patterns and web experiences using both traditional methods and AI-powered design tools.
• Design thoughtful, scalable UX solutions for complex B2B systems that support a range of personas and use cases.
• Navigate ambiguity and help define the problem space through early discovery activities before jumping into solutions.
• Create clear artifacts: journey maps, user flows, and task analysis that guide product decisions and support delivery.
• Use research and analytics, including AI-assisted research synthesis and A/B testing, to inform design decisions and measure the impact of experience changes.
• Partner with engineering teams to ensure high fidelity in implementation, paying close attention to performance and accessibility.
• Identify and reduce complexity in existing tools, improving workflows through reusable patterns and design systems.
• Support a collaborative team environment where non-designers actively contribute to design and research, providing guidance where needed.

• Proven experience designing for enterprise-grade digital products, ideally in B2B or professional services environments.
• Strong foundation in user experience architecture, human-centered design, and digital product design.
• Hands-on experience using AI-powered design and research tools, with the ability to integrate these into your workflow.
• Ability to synthesize ambiguous inputs and technical constraints into coherent product experiences.
• Working knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.
• Familiarity with iterative delivery models such as agile, Lean UX, design thinking, and design sprints, etc.

• Experience working with internal tools and enterprise platforms (e.g., Figma, Miro, ServiceNow, SAP, Microsoft 365).
• Familiarity with low-code/no-code platforms and designing within platform constraints.
• Exposure to professional services, consulting, or B2B SaaS environments.

• Curious, collaborative, and flexible. Willing to work through ambiguity and shape loosely defined problems.
• Comfortable sharing ownership of design activities across disciplines.
• Continuously evolving your practice by learning new tools, methods, and approaches.
• Passionate about designing experiences that help teams deliver better client outcomes.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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