Application Support Engineer

5 days ago

Bengaluru, Karnataka, India Narayana One Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Responsibilities:

Study the HIS modules and integrated application, gain a mastery over these applications, and provide support to end users.

Assess the requirements/issue by analyzing the issue or by interacting with stakeholders.

Identify gaps and find solutions with the partner team to address them.

Log calls and resolutions through our Helpdesk ticketing system

Delivering regular and customized training to end users

Stay updated on the upcoming features

Flexibility to work in shifts.

Adhere to defined SLA's

Ability to successfully handle and prioritize multiple work requests and/or projects simultaneously

Grasp and abide by the Information Security and Privacy policies of the company

Vigilant handling - Employees deal with confidential data of the company. The employees need to be careful when it comes to the execution of the strategies. Any suspicious activities noticed are needed to be reported and follow the security procedures by employee.

Personal Space - Adhering to company information and privacy policy is Part of employee responsibility for his own area or scope of work. Employees need to ensure that their work areas/workstation stick to security standards of the company

Candidate Requirements:

Extensive exposure to healthcare operations

Experience in Healthcare IT

Ability to lead the team from the front

Excellent organizational skills

Good communications skills - written and verbal

Excellent analytical and critical thinking skills

Good prioritization skills and be flexible enough to adapt

Good evaluation skills

Great IT skills combined with a good head for business

A good team-playing mentality

An ability to work to tight deadlines and within constraints

Candidate should have 2-5years of experience in application support

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