Application Support Engineer
8 hours ago
Position: APPLICATION SUPPORT ENGINEER
Role: Associate
Job-Type: Full Time (Third party payroll*)
Location: Bangalore
Function: Corporate Security & Investigations (CSI)
Sub-Function: SecTech
*Note: This is a third party deployed role
Position Overview:
The Application Support Engineer is responsible for configuring, monitoring, and maintaining the Access Control and CCTV systems' software and all backend hardware including the application Servers of all Morgan Stanley offices globally. The staff will be the primary contact for all Security Technology related issues/ outages.
Essential Duties and Responsibilities:
• Technical Product Support
o To provide configuration support for but not limited to Access Control and CCTV systems
o To diagnose and troubleshoot software and hardware issues pertaining to Access Control CCTV systems and other CSI applications.
o To provide remote support to our internal clients on system configuration.
o To identify and analyse system failures and provide support to on-site techs for break-fix.
o To Track system issues through to resolution within agreed time limits.
o To escalate unresolved issues to appropriate internal teams.
o To document technical knowledge in the form of notes and manuals at the dedicated file depository/knowledgebase.
• Application Server Support
o To install and configure the security system applications on the servers.
o To provide 24x7 monitoring of application services hosted on the servers.
o Properly escalate unresolved issues to appropriate internal teams.
• Other Responsibilities
o To respond timely and professionally to the emergency Service calls during office hours and off office hours including nights.
o To involve other team members to establish best practices/ decisions.
o To act independently as and when required.
o To report to senior management to ensure satisfaction of work.
o Participate in departmental meetings.
Qualifications/ Competencies/ Position Requirements
• Knowledge, Skills, and Abilities
o Knowledge of Access Control and CCTV systems. Experience in Installation and Maintenance of Access Control and CCTV Systems is a plus.
o Experience in CCURE 9000 and CCURE GO software and all related hardware (eg: iStar controller) and their integration.
o Experience in enterprise CCTV systems like Intellicene (Cognyte/Verint) Symphia VMS, Genetec video solutions etc.
o Experience in Windows Server Operating systems (Eg: Windows Server 2016, 2019)
o Experience in SQL is a plus
o Experience in PowerShell programming.
o Excellent problem-solving skills and analytical thinking
o Technical trouble shooting and reverse engineering skills
o Excellent verbal and written communication skills
o Motivated self-starter and ability to multitask.
• Educational Qualification
o Engineering Degree in Electronics/ Computer Science or any equivalent qualification. Working Hours
o The staff will be working in shifts including night shift. Working hours will be 9 hours a day, 5 days a week.
Please contact - Saanvi Gandhi
-
Application Support Engineer
4 weeks ago
Bengaluru, Karnataka, India Mphasis Full timeJob Summary:We are seeking a skilled Support Engineer for Application Support activities. The ideal candidate will have strong skills in production support activities, experience in monitoring production applications and servers, perform health checks, root cause analysis of issues.Key Responsibilities:Experience as Application Support Engineer.Monitor and...
-
Application Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Mphasis Full timeJob Summary: We are seeking a skilled Support Engineer for Application Support activities . The ideal candidate will have strong skills in production support activities, experience in monitoring production applications and servers, perform health checks, root cause analysis of issues. Key Responsibilities: Experience as Application Support Engineer....
-
Application Support Engineer
3 days ago
Bengaluru, Karnataka, India Infogain Full time US$ 90,000 - US$ 1,20,000 per yearRoles & ResponsibilitiesCore SkillsJob DescriptionApplication Support: Monitor, troubleshoot, and resolve issues related to .NET applications in production environments.Issue Diagnosis: Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions.Collaboration: Work with development teams to reproduce...
-
Application Support Engineer
4 weeks ago
Bengaluru, Karnataka, India Jobtravia Pvt. Ltd. Full timeJob Title : Application Support Engineer.Experience : 5 to 8 Years.Location : Bangalore (Work from Client Location Required).Notice Period : Immediate Joiners Only (August Joiners).Job Overview : We are seeking a skilled and experienced Application Support Engineer to join our team at the client location in Bangalore. The ideal candidate will have a...
-
Application Support Engineer
4 days ago
Bengaluru, Karnataka, India FxConsulting Full timePosition : Application Support EngineerExperience : 3-6 YearsLocation : Bangalore, IndiaJob Summary : We are seeking a proactive and technically skilled Application Support Engineer with 3-6 years of experience to join our team. The ideal candidate will provide comprehensive first-level technical support for our customer-facing web and mobile...
-
Application Support Engineer
4 days ago
Bengaluru, Karnataka, India VLaunchU Full timeJob Description : Application Support Engineer (Epic Systems)Project Role : Application Support Engineer.Work Location : Bengaluru, Chennai, Kolkata (Work from Office All working days).Experience Required : Minimum 3 years (5+ years in Epic Systems preferred).Educational Qualification : 15 years of full-time education.Project Role Description :As an...
-
Application Support Engineer
4 days ago
Bengaluru, Karnataka, India Ascendion Full timeJob Title: Senior L3 Application Support Engineer (AS/400 & Modern Stack)Bangalore, Karnataka, India On-site/Remote: On-site Are you the go-to expert when it comes to solving the toughest technical puzzles? We are seeking a highly skilled Senior L3 Application Support Engineer in Bangalore to join our elite team. This is a unique opportunity to become...
-
Application Support Engineer
6 days ago
Bengaluru, Karnataka, India TalentMicro Full timeJob DescriptionTalentMicro,the lader in Recruitment and HR applications is seeking experienced Engineers to deliver and provide application support services to its customers across India.Role DescriptionPrepare System Requirement Specifications based on customer requiremetns, identify and documet GAPs, get teh changes developed by software development team...
-
Application Support Engineer
4 days ago
Bengaluru, Karnataka, India Syngene International Full timeSyngene established in 1993 is a leading contract research and manufacturing services organization offering drug discovery development and manufacturing services to global clients Syngene s clients are world leaders in their fields ranging from leading global multinationals to small and medium-sized start-ups non-profit institutions academic...
-
Application Support Engineer
21 hours ago
Bengaluru, Karnataka, India Anveta Full timeRoles and Responsibilities : We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application...
