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Service Delivery Engineer
2 weeks ago
Job Title:
Junior Service Delivery Manager
Location:
Mumbai
Experience:
3–5 years
Domain:
Infrastructure (Mandatory), Storage (Preferred)
Salary : 12 to 14 Lacs / annum
Job Description:
We are looking for a
Junior Service Delivery Manager
with proven experience in the
IT Infrastructure domain
to lead and support day-to-day service desk operations. The ideal candidate will have hands-on experience in managing end-user issues, coordinating with infra teams, and ensuring SLAs are met.
Exposure to storage technologies
is a strong advantage but not a must.
Key Responsibilities:
- Manage and oversee service delivery operations and ensure timely resolution of tickets.
- Work closely with infrastructure teams to escalate and resolve complex issues.
- Monitor and report on SLAs, ticket trends, and user satisfaction.
- Contribute to knowledge base creation and process improvement initiatives.
- Handle stakeholder communication and user coordination during outages or critical issues.
Requirements:
- 3+ years of experience in IT service delivery management or team leadership roles.
- Strong exposure to IT infrastructure (networks, servers, systems)
is mandatory. - Familiarity with ITSM tools (e.g., ServiceNow, Remedy, etc.).
- Good understanding of incident, problem, and change management.
- Excellent communication, coordination, and documentation skills.
- Experience in
storage systems (preferred)
like SAN/NAS is a plus.
