Regional Collection Manager

6 days ago

Delhi NCR, India FlexiLoans Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What you will work on:

  • Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.
  • Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.
  • Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams.
  • Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  • Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.
  • Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required.
  • Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.
  • Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.
  • Identifying trouble spots and implementing collection-related programs

The ideal candidate:

  • Excellent logic and problem-solving skills and are numbers-driven.
  • Strong interpersonal skills and stakeholder management skills
  • Specialized Knowledge of Unsecured Business Loan Collection is a great plus
  • Experience in building collection operations from the ground up and scaling them is a big plus

Qualification and Experience:

  • 8 - 12 years experience in the collections department with Banks, NBFCs, or Fintech.
  • Master's/Bachelors degree in business, marketing, or a related field from a reputed institute.
  • Should have handled 90+ NPA buckets (hard bucket)
  • Should have experience in onboarding and managing multiple agencies

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