L3 Support OCP
2 days ago
We are looking for a highly skilled and experienced L3 Support OCP professional with 8 to 12 years of experience. The ideal candidate will have a strong background in IT Services & Consulting, with expertise in NOMISO INDIA.
Roles and Responsibility
- Provide technical support and troubleshooting for complex issues.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze and resolve technical problems using various tools and techniques.
- Train and guide junior team members on best practices and procedures.
- Participate in on-call rotation for after-hours support.
Job Requirements
- Strong knowledge of NOMISO INDIA and its applications.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong communication and interpersonal skills.
- Experience with issue resolution and technical support.
- Familiarity with industry-standard tools and technologies.
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