Hiring || Lead Operations

18 hours ago

Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Lead Operations (International)

Location: Remote (Work From Home)

Employment Type: Full-time

Shift Duration: 12:30 AM - 9:30 AM IST

Working Days: Monday to Friday (Saturday & Sunday Off)

Experience Required: 4-8 years

About Us

NCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility.

About the Role

We are seeking a Lead Operations (International) to oversee the seamless delivery of online sessions and ensure the highest standards of tutor performance and student support. The role involves tutor quality control, helpdesk management, and operational troubleshooting, with a strong focus on responsiveness, accuracy, and SLA adherence. This is a high-responsibility position requiring strong communication, problem-solving, and multitasking abilities in a fast-paced environment.

Key Responsibilities

Tutor Quality Control

  • Monitor and evaluate tutor sessions using pre-defined QC templates.
  • Document observations and maintain accurate QC records.
  • Share timely feedback with tutors for continuous performance improvement.

Helpdesk Support & Operations

  • Respond to parent, student, and tutor queries via email using approved templates.
  • Monitor Slack channels to address support requests, urgent queries, and technical issues in real time.
  • Provide technical support to tutors, including last-minute substitutions and troubleshooting.
  • Assist students with scheduling, group changes, and technical concerns.
  • Handle parent inquiries professionally, ensuring prompt resolution and updates.

Performance Metrics

  • Response Time: Meet or exceed SLA timelines for Slack & email queries.
  • Resolution Time: Resolve requests within agreed TATs.
  • Quality Standards: Ensure professionalism, accuracy, and adherence to approved communication tone.

Qualifications & Skills

  • Bachelors degree or higher (mandatory).
  • 4-8 years of relevant experience in academic support operations and International processes as well.
  • Hands-on experience with Airtable or (preferred).
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving, multitasking, and troubleshooting abilities.
  • Familiarity with Slack, email clients, and online collaboration tools.
  • High level of ownership, accountability, and attention to detail.

Application Process: Ready to drive your career to new heights? Here's how to apply:

  • Send your updated resume to

Regards,

Kirtika Sharma

Team Lead-HR & Operations

  • Mass Hiring/Skilling Project Lead

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeSkilling Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Project Manager SkillingAs a seasoned professional in project management, you will be responsible for overseeing the successful execution of Mass Hiring/Skilling projects from initiation to completion.Kick off the project by analyzing stakeholder requirements and developing a comprehensive project plan that aligns with business objectives.Delegate tasks...

  • Hiring Leader

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeTalent Full time ₹ 5,00,000 - ₹ 8,00,000

    Talent Acquisition Manager Job SummaryNet2Source is seeking a seasoned Talent Acquisition Manager with expertise in the staffing industry to lead our talent acquisition team. This role will focus on managing internal hiring initiatives, developing a high-performing recruitment team, and ensuring the organization's hiring needs are met efficiently.Main...

  • Operations Lead

    3 days ago

    Noida, Uttar Pradesh, India Mott MacDonald Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.We are a team of over 20,000 experts working across the world in more than 50 countries.We are proud to be part of an ever-changing global industry, delivering transformative work that's defining our future. It's our...

  • Team Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Amazon Full time

    DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re...

  • Operations Lead

    14 hours ago

    Greater Noida, Uttar Pradesh, India Studio Covers Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Operations Lead - Studio Covers (Luxury Home Furnishings)Location: Ecotech 6, Greater NoidaJob Type: Full-timeAbout UsStudio Covers is a women-led luxury home décor brand with a legacy of craftsmanship and sustainable design. We supply to premium residences and leading hotels in India and abroad. We also have our own D2C brand.Role OverviewWe are looking...

  • Operations Team Lead

    1 week ago

    Noida, Uttar Pradesh, India Cyfuture Full time

    Job Description- Supervise and manage the daily activities of the operations team members- Develop and implement operational procedures to improve efficiency and effectiveness- Ensure appropriate staffing levels are maintained to meet organizational objectives- Develop and oversee training programs to enhance the skills and knowledge of operations team...

  • Canada Hiring Manager

    1 week ago

    Noida, Uttar Pradesh, India beBeeLeadership Full time US$ 90,000 - US$ 1,05,000

    About the RoleWe are seeking an experienced hiring manager to spearhead our recruitment efforts in Canada, focusing on government clients.This is a leadership-driven role for someone who thrives in client-focused delivery and is passionate about building a specialized practice.Key Responsibilities:Lead end-to-end recruitment for federal and strategic...

  • Accounting Operations Lead

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeaccountant Full time ₹ 15,00,000 - ₹ 21,00,000

    Accounting Operations Lead Job SummaryWe are seeking an experienced Accounting Operations Lead to join our team. In this role, you will be responsible for managing a team of accounting professionals and overseeing the daily operations of our accounting department.Key Responsibilities:Manage a team of accounting professionals to ensure timely and accurate...

  • Infrastructure Operations Lead

    14 hours ago

    Noida, Uttar Pradesh, India Version 1 Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees...

  • Infrastructure Operations Lead

    12 hours ago

    Noida, Uttar Pradesh, India Version 1 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionVersion 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees...