Multiple International Voice Processes Professional
7 days ago
We are seeking dynamic and customer-focused professionals for multiple international voice processes. The role involves handling inbound and outbound voice calls for global customers, resolving queries efficiently, and ensuring a superior customer experience across diverse markets.
Key Responsibilities:
- Handle inbound and outbound voice calls from international customers (U.S., U.K., Australia, etc.).
- Respond to customer inquiries, complaints, and requests with accuracy and professionalism.
- Maintain high service quality and adhere to process SLAs (Service Level Agreements).
- Record details of calls, transactions, and feedback accurately in the CRM system.
- Escalate unresolved issues to the appropriate teams and ensure timely closure.
- Stay updated on product/process knowledge and deliver consistent support.
- Work in rotational shifts as per international time zones.
- Maintain courtesy, empathy, and effective communication in all interactions.
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