Multiple International Voice Processes Professional

16 hours ago


Navi Mumbai, Maharashtra, India Apex One Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking dynamic and customer-focused professionals for multiple international voice processes. The role involves handling inbound and outbound voice calls for global customers, resolving queries efficiently, and ensuring a superior customer experience across diverse markets.

Key Responsibilities:

  • Handle inbound and outbound voice calls from international customers (U.S., U.K., Australia, etc.).
  • Respond to customer inquiries, complaints, and requests with accuracy and professionalism.
  • Maintain high service quality and adhere to process SLAs (Service Level Agreements).
  • Record details of calls, transactions, and feedback accurately in the CRM system.
  • Escalate unresolved issues to the appropriate teams and ensure timely closure.
  • Stay updated on product/process knowledge and deliver consistent support.
  • Work in rotational shifts as per international time zones.
  • Maintain courtesy, empathy, and effective communication in all interactions.


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